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Get help
Skip the call centre queues and get answers to your burning questions about your Telkom products or service.
Billing
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Service
Cancellation
Need help with something specific? Head over to our troubleshooting centre or start a chat with our virtual assistant, Thuso!
Channels to Self-Help
My Telkom App
Download the Telkom App and register for access to view balances, manage your account, top up and more. Available on Google Play and the Apple App Store.
SMS
Check balances & usage, recharge vouchers and buy bundles by sending an SMS to 081 160 1820 from your mobile service.
WhatsApp Self-Service
Send a WhatsApp text to 0811 601 700 to access your usage information, upgrade, recharge, shop deals and more.
Get Help - Troubleshoot
Get the guidance you need with your mobile, fixed and hybrid services. Use our self-service tools and read our FAQ’s.
Interactive Voice Response
Simply dial 081180 and get assistance managing your account, make changes and more.
Web Self-Service Portal
Register on the Telkom Web Self System Portal to view your usage history, balance breakdowns and pay your bills.
National Relay System
The NRS provides hearing-and/or speech impaired or deaf persons with a platform to contact hearing people of 3rd parties such as businesses or organisations to facilitate queries or appointments.
Numbers for self service
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Apply for international roaming
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TelkomRead moreFollow up on a cancellation request or get help.
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