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Get help

Skip the call centre queues and get answers to your burning questions about your Telkom products or service.

Billing

Check coverage and more

Service

Cancellation

Need help with something specific? Head over to our troubleshooting centre or start a chat with our virtual assistant, Thuso!

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Channels to Self-Help

My Telkom App

Download the Telkom App and register for access to view balances, manage your account, top up and more. Available on Google Play and the Apple App Store.

SMS

Check balances & usage, recharge vouchers and buy bundles by sending an SMS to 081 160 1820 from your mobile service.

081 160 1820

WhatsApp Self-Service

Send a WhatsApp text to 0811 601 700 to access your usage information, upgrade, recharge, shop deals and more.

0811 601 700

Get Help - Troubleshoot

Get the guidance you need with your mobile, fixed and hybrid services. Use our self-service tools and read our FAQ’s.

Interactive Voice Response

Simply dial 081180 and get assistance managing your account, make changes and more.

081180

Web Self-Service Portal

VIEW PORTAL

Numbers for self service

Self-service dial *180#

Check your balance Dial *188# or call 188 to listen to your balance

Recharge numbers Dial *188*voucher pin# (without the spaces) or SMS voucher pin to 188

Call Me Back services Dial *140*receiver’s number# (without the spaces)

Self-service dial 122

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Apply for international roaming

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Rica Online

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Follow up on a cancellation request or get help.

Give us a call and a Telkom consultant will assist you.

Fixed broadband services

10210

Mobile services