Jet setters stay connected everywhere they go
Telkom international roaming lets you stay connected when you travel abroad.
Telkom offers international roaming services for both Postpaid and Prepaid customers to make and receive voice calls, send and receive short messaging service (SMS) and use data services when travelling abroad. You do not need to manually select the operator in the roaming destination country.
Prepaid International Roaming is available in selected destinations. Refer to the Roaming Rates below, for list of roaming destinations and available services.
How can you access your full Telkom Mobile service automatically when you travel abroad?
Download, fill in and
call email our International Roaming and International Calling Application form
Prerequisites for Prepaid International Roaming activations
- International roaming cannot be activated via self-service channels, USSD, e-Portal and Telkom App
- The number must be active for atleast 60 days on the Telkom network.
- The Sim card must be RICA compliant and the customer requesting International Roaming service must produce valid Identity Document/Passport.
- Roaming service activation will be limited to two sim cards per ID/Passport.
Here are some of the ways you can view your roaming status and rates
- Self-service portal.
- MyTelkom app.
- Dial *180*13# and follow the prompts
International roaming rates
International calling application form
International calling rates
Want to know a little more?
How do I activate international roaming?
For both Contract and Prepaid customers NB – you must do this at least 7 days before travelling! Before travelling:- Fill in the form found on this url https://www.telkom.co.za/app/media/pdf_documents/Roaming_Form.pdf and email it to email@example.com -You should get confirmation from Telkom either via SMS or Visit your nearest Telkom Mobile store.
What do I do if I cannot connect automatically whilst abroad?
In the new country: ▪ Select setting ▪ Network settings / Mobile Data on (Apple device) ▪ Network selection ▪ Select preferred network ▪ Restart the phone ▪ Phone will connect to one of the country's networks
How much does International Roaming cost?
View international roaming rates found on this url https://group.telkom.co.za/about_us/download/InternationalRoamingRates.pdf or Log In in to your My Telkom account to see our global roaming rates".
How do I as a Telkom Mobile customer avoid high charges when roaming internationally?
Telkom Mobile customers can turn off data roaming on their devices and use local Wi-Fi hotspots in the countries where they are roaming. Customers should also familiarize themselves with the relevant international roaming charges before activating the service. • Change Voicemail setting if you do not really need messages. Receiving messages costs. What to do? o Forward all your voice messages “unconditionally” by dialling **21*081141#ok o To cancel diverts, please dial: To deactivate all diverts ##002#ok