Stay prepared
when life happens
Life is full of surprises, and your devices are a big part of staying connected. With Telkom Device Insurance, you can protect your phones, routers, headsets, and more, so no matter what happens, your tech is taken care of.
What is Telkom Device Insurance?
Telkom Device Insurance is an optional Value Added Service offered to all Telkom customers with devices purchased directly from Telkom.
Telkom Device Insurance is excluded from any credit vetting checks or calculations.
How do I get cover for my device?
Complete an in-store application form
Call 081 180
Mobile devices
Insure within seven days
Mobile devices must be insured within seven days after purchase.
Fixed devices
Insure within a year
Fixed devices can still be insured a year after purchase.
What kind of devices can I insure?
Handsets
Laptops
Tablets
MiFi routers
WiFi routers
How do I pay?
Your insurance calculation is based on the retail value of the device. Once you've selected a premium that matches your device, you'll be billed monthly. You'll be billed in advance and proration will be charged where applicable.
What happens when I claim?
Your claims will be finalised within 7 days. Our claims process enables you to continue enjoying your Telkom services
Call 0800 033 444 for any queries or
enquiries.
Please note: All accessories like Bluetooth portable hands-free, Bluetooth fixed in-vehicle, fixed installed hands-free devices, pouches, chargers and fashion accessories are unfortunately not covered. It is also not applicable to base offers and SIM-only deals.
