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Skip the call centre queues and get answers to your burning questions about your Telkom products or service.

Billing

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Service

Cancellation

Need help with something specific? Head over to our troubleshooting centre or start a chat with our virtual assistant, Thuso!

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Channels to Self-Help

My Telkom App

Download the Telkom App and register for access to view balances, manage your account, top up and more. Available on Google Play and the Apple App Store.

Numbers for self service

Self-service dial *180#

Check your balance Dial *188# or call 188 to listen to your balance

Recharge numbers Dial *188*voucher pin# (without the spaces) or SMS voucher pin to 188

Call Me Back services Dial *140*receiver’s number# (without the spaces)

Self-service dial 122

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Apply for international roaming

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Rica Online

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Follow up on a cancellation request or get help.

Give us a call and a Telkom consultant will assist you.

Fixed Line services

10210

Mobile services

081180