Self-service
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Self-service
Skip the queues and resolve your query with the touch of a button.

Channels to Self-Help

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My Telkom App

Download the MyTelkom App and register for access to view balances, manage your account, top up and more. Available on Google Play and the Apple App Store.

Get the app
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Web Self Service Portal

Register on the Telkom Web Self Service Portal to view your usage history, balance breakdowns and pay your bills.

TelkomView Portal
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Get Help - Troubleshoot

Get the guidance you need with your mobile, fixed and hybrid services. Use our self-service tools and read our FAQ's.

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WhatsApp Self Service

WhatsApp Telkom on 081 160 1700 to load airtime, load data, check balances and send queries, even from a non-Telkom SIM. Alternatively, you can request a WhatsApp link via SMS (Telkom TDS).

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Made of solutions, anywhere, anytime

Our app offers everything you need from the Telkom ecosystem so you can easily manage, upgrade and scale with our wide range of solutions. Download the MyTelkom App for fast, easy mobile access.

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What you can expect from the MyTelkom App
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    BUNDLES

    Easily top up bundles and manage all your Telkom products on one dashboard.

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    PRODUCTS

    Conveniently manage your products in the comfort of your home or on the go.

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    HUB

    An optimised user-experience so that you can manage your Telkom products in one hub.

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    SECURITY

    Providing extra security with One-Time Password (OTP) access.

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BUNDLES

Easily top up bundles and manage all your Telkom products on one dashboard.

Smart icon

PRODUCTS

Conveniently manage your products in the comfort of your home or on the go.

Smart icon

HUB

An optimised user-experience so that you can manage your Telkom products in one hub.