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Solve it anywhere with Telkom.

Skip the queues and resolve your query with a touch of a button.

Get help

Skip the call centre queues and get answers to your burning questions about your Telkom products or service.

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    Billing

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    Check coverage and more

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    Service

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    Cancellation

Need help with something specific? Head over to our troubleshooting centre or start a chat with our virtual assistant, Thuso!

Channels to Self-Help

DownloadApp

My Telkom App

Download the Telkom App and register for access to view balances, manage your account, top up and more. Available on Google Play and the Apple App Store.

Feedback

SMS

Check balances & usage, recharge vouchers and buy bundles by sending an SMS to 081 160 1820 from your mobile service.

Whatsapp

WhatsApp Self-Service

Send a WhatsApp text to 0811 601 700 to access your usage information, upgrade, recharge, shop deals and more.

SelfDiagnostics

Get Help - Troubleshoot

Get the guidance you need with your mobile, fixed and hybrid services. Use our self-service tools and read our FAQ’s.

Chat

Interactive Voice Response

Simply dial 081180 and get assistance managing your account, make changes and more.

SelfService

Web Self-Service Portal

Register on the Telkom Web Self System Portal to view your usage history, balance breakdowns and pay your bills.

HearingAid

National Relay System

The NRS provides hearing-and/or speech impaired or deaf persons with a platform to contact hearing people of 3rd parties such as businesses or organisations to facilitate queries or appointments.

Numbers for self service

Self-service dial
*180#

Check your balance
Dial *188# or call 188 to listen to your balance

Recharge numbers
Dial *188*voucher pin# (without the spaces) or SMS voucher pin to 188

Call Me Back services
Dial *140*receiver’s number# (without the spaces)

Self-service dial
122

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Follow up on a cancellation request or get help.

Give us a call and a Telkom consultant will assist you.