Want to know a little more?
What is a Mobile Data Unlimited product?
Mobile Data Unlimited product is an uncapped (subject to Telkom’s FUP) all-network data plan
that can be subscribed to on either a fixed term contract including a device, or on a month-to-
month SIM Only contract. Mobile Data Unlimited plan will provide subscribers with national
coverage and subscribers will have access to both Telkom Mobile network and local partner
roaming network coverage areas.
What is the validity period of the Mobile Data Unlimited plan?
The inclusive anytime all-network data has a validity period of one calendar month.
e.g. The inclusive data allocated to your Mobile Data Unlimited plan on the 1st May will expire on
the 31st May.
What is the Acceptable Usage Policy applicable to the service?
Telkom reserves the right to apply restrictions on Telkom internet data plan account if the end-
user’s behaviour is determined to be affecting the user experience of other subscribers on
network. Such restrictions include but not limited to throttling an end-user’s throughput speeds
to an appropriate proportion of the actual port speed and / or shaping an end-user’s bandwidth
to limit the use of bandwidth intensive protocols and applications.
Acceptable use policy will also apply where Telkom deems a subscriber to be abusing the service,
and throttling may be implemented across all traffic type in times where the network is under
strain and with the express aim of providing a quality service across the network for all users.
Examples of customer behaviour which compromise network performance include, causing
network congestion by running excessive concurrent internet sessions or accessing excessive
bandwidth intensive protocols such as Peer-to-Peer and news servers’ protocols (NNTP). In the
event of such behaviours, Telkom reserves the right to terminate the account of customer whose
usage is continuously affecting Telkom’s network performance.