Strategic focus

Our strategy remains to:

  • Lead in data and broadband and in Fixed Mobile Convergence;
  • Grow Telkom Business revenue by diversifying the service portfolio;
  • Building a successful mobile business;
  • Regain market competitiveness in the consumer market;
  • Consolidate our position as wholesaler of choice;
  • Focus on profitable market segments and services; and
  • Enhance operational efficiency.

It is against the above strategic imperatives that we wish to report back on the key business highlights during the past six months to 30 September 2012:

Telkom Business highlights:

  • Solid sales performance and healthy pipeline of deals;
  • Continued excellence in project delivery and service levels to Corporate customers;
  • Return to growth of data revenues;
  • Launched FMC commercial bundles offering pre-packaged voice, data and combo deals; revised pricing on bundle offers;
  • Traction in IT and Cloud services portfolio;
  • New fibre offers launched;
  • Developed retention bundles at the low end of the broadband product base and repositioned ISP portfolio;
  • Steady progress made with the expansion of African Services capability.

Telkom Consumer highlights:

  • Roll out of the 40 Telkom Express stores and 30 3rd Party retail channels;
  • NGNEC pilot launched;
  • Customer service experience improvements
    • Flexible and Simplified Broadband service;
    • Simplified customer interface processes;
    • Resolving 85% of billing disputes within 3-days;
    • Simplified self-service portals (Internet; IVR; SMS).

Telkom Mobile highlights:

  • Prepaid subscriber increased 52% to 1.1 million since September 2011;
  • 2.2% market share (0.9% September 2011);
  • Improved on net voice (65.4%) and data (93.6%) traffic volume;
  • Improved product offerings: Prepaid offer (8ta more), Unlimited voice and smartphone facelift bundles;
  • Progress on innovation and first to market in areas such as:
    • Unlimited voice;
    • Google Freezone;
    • Free Wi-Fi in cabs; and
    • Data applications for Android devices.

Wholesale and Networks highlights:

  • Renewed focus on customer service delivery implementing geographical and customer service differentiation;
  • Network transformation on track;
  • First Telkom traffic successfully activated on WACS; and
  • Strong growth in services provided to our Wholesale customers.

The above business highlights, demonstrate the actions taken by Telkom to execute on its strategic imperatives.