Our strategy remains to:
- Lead in data and broadband and in Fixed Mobile Convergence;
- Grow Telkom Business revenue by diversifying the service portfolio;
- Building a successful mobile business;
- Regain market competitiveness in the consumer market;
- Consolidate our position as wholesaler of choice;
- Focus on profitable market segments and services; and
- Enhance operational efficiency.
It is against the above strategic imperatives that we wish to report back on the key business highlights during the past six months to 30 September 2012:
Telkom Business highlights:
- Solid sales performance and healthy pipeline of deals;
- Continued excellence in project delivery and service levels to Corporate customers;
- Return to growth of data revenues;
- Launched FMC commercial bundles offering pre-packaged voice, data and combo deals; revised pricing on bundle offers;
- Traction in IT and Cloud services portfolio;
- New fibre offers launched;
- Developed retention bundles at the low end of the broadband product base and repositioned ISP portfolio;
- Steady progress made with the expansion of African Services capability.
Telkom Consumer highlights:
- Roll out of the 40 Telkom Express stores and 30 3rd Party retail channels;
- NGNEC pilot launched;
- Customer service experience improvements
- Flexible and Simplified Broadband service;
- Simplified customer interface processes;
- Resolving 85% of billing disputes within 3-days;
- Simplified self-service portals (Internet; IVR; SMS).
Telkom Mobile highlights:
- Prepaid subscriber increased 52% to 1.1 million since September 2011;
- 2.2% market share (0.9% September 2011);
- Improved on net voice (65.4%) and data (93.6%) traffic volume;
- Improved product offerings: Prepaid offer (8ta more), Unlimited voice and smartphone facelift bundles;
- Progress on innovation and first to market in areas such as:
- Unlimited voice;
- Google Freezone;
- Free Wi-Fi in cabs; and
- Data applications for Android devices.
Wholesale and Networks highlights:
- Renewed focus on customer service delivery implementing geographical and customer service differentiation;
- Network transformation on track;
- First Telkom traffic successfully activated on WACS; and
- Strong growth in services provided to our Wholesale customers.
The above business highlights, demonstrate the actions taken by Telkom to execute on its strategic imperatives.