Dividends are that part of a company's profits that it decides to pay to its shareholders.

The profits to be given as dividends are usually divided among the shareholders according to the number of shares they own in the company.

If you hold Telkom shares, your dividend would have been paid directly into your bank account or a dividend cheque posted to you, depending on whether the Company's transfer secretaries, Computershare, have your banking details.

There are no more Khulisa shareholders. After the second anniversary of the Telkom listing (March 3, 2005) all shareholders are considered to be "General shareholders". There are still Khulisa shareholders who did not claim their bonus shares and dividends.

No. You have not missed any dividend payments. Telkom paid dividends to its shareholders for the first time since its shares were listed on 4 March 2003.

Dividends may be paid to shareholders in any of the following forms: cheque, direct deposit or by Electronic Funds Transfer ("EFT").

The payment of dividends by the company depends on its policy. Furthermore, the determination to pay dividends and the amount thereof depends on, amongst other things, the company's earnings, its financial condition, its funding requirements, etc.

Please use the following channels for your query:

• Call Centre: 0861 100 948
• Fax number: 011 688 5225
• Postal address: Computershare Limited, P O Box 61051,Marshalltown, 2107

No. Unclaimed dividends are kept in a non-interest bearing account.

It is not possible for you to instruct either Telkom or Computershare to use your dividend to buy more shares in Telkom. You may, however, use your dividend once it is paid to you to buy more shares in Telkom. For more information please contact your stockbroker or the Telkom hare dealing service on 0861 100 949.

No. Dividends are that part of a company's profits that the company decides to pay to its shareholders and the payment thereof will not in any way affect your shareholding in the company.

If you sell your shares after five trading days preceding the last "day to trade", you will not be entitled to the dividend. This is because the JSE Securities Exchange South Africa follows a rolling five-day settlement. This means a trade is settled five business days after it was entered into.

It is the date at which those shareholders whose names appear on the register will be entitled to the dividend that has been declared.

This is the last day on which investors may buy shares in order to qualify for the dividend that has been declared but not yet paid.

This is the date on which the dividend is paid to those shareholders whose names appear on the company's register at the close of business on the record date.

You can still buy more Telkom shares through the Telkom Share Dealing Desk on 0861 100 949 or through a stockbroker. You will, however, not be able to buy these shares at the listing price of R28 per share but at the prevailing share price on the JSE at the time of purchase.

You can buy or sell Telkom shares through the Telkom Share Dealing Service (0861 100 949). Alternatively, you can contact a stockbroker to buy or sell Telkom shares on your behalf. Please note that if you make use of the Telkom Share Dealing Service to sell your shares and you hold less than 20 shares, you will have to sell all the shares. However, if you hold 20 or more shares you may sell a minimum of 10 shares. To remain a shareholder, you will have to keep a minimum of 10 shares.

Telkom does not have a list of recommended brokers, however, if you decide to use the services of a stockbroker to buy or sell Telkom shares, you are advised to use a reputable stockbroker.

No. You may only deal in your shares through the Telkom low-cost dealing service or use the postal dealing form that was provided with the Welcome Pack. Alternatively, you can instruct a stockbroker to buy or sell Telkom shares on your behalf.

Please contact Computershare with your shareholder reference number and identity number.

It takes approximately 8 days after Computershare have received your order for your proceeds to be paid out.

The costs are as follows: The following fees are charged: a basic admin charge of R60 for postal and fax instructions and R100 for telephonic instructions, a brokerage fee of 0,25% of the transaction value, a STRATE fee of 0,0053% of the transaction value. All the above fees are subject to VAT at 14%. Buyers are subjected to an additional Uncertificated Securities Tax of 0,25% of the transaction value.

We are, unfortunately, not qualified to give investment advice to our shareholders. We suggest that you contact a qualified financial advisor who will help you in this regard.

No. You can buy more Telkom shares at the prevailing share price on the JSE.

Twice a year, unless you deal in your shares, in which case a statement will be produced after each trade.

This statement is proof of your shareholding in Telkom. Please keep the statement safely because, should you wish to sell your shares, you will need to provide details from the statement.

No. When Telkom listed in March 2003, the shares were automatically dematerialized (the share certificate converted from the physical paper form to electronic form) and no physical share certificates were issued to shareholders. Shareholders were instead sent statements confirming the number of shares they held in the company. However, if you really need a physical share certificate issued to you, you will need to write to Computershare requesting that a share certificate be issued to you. Please note that there is a cost associated with requesting a share certificate. Moreover, after being issued with the share certificate you will no longer be able to use the Company-sponsored nominee share dealing service.

There will be no charge for holding your shares in the Company-sponsored nominee account.

The Company-sponsored nominee account is a dematerialised way of holding your shares. It is a safer way to own shares. It means that you do not have to keep a share certificate but you will still receive a statement confirming your ownership, all the shareholder information and dividends and you will still be eligible to vote at the Annual General Meetings.

Yes. Computershare charge R61,80 (inclusive of VAT), providing it is in the same name.

STRATE is a system of paperless transfer of ordinary shares. Additional information can be obtained on the STRATE website at www.STRATE.co.za

You need to send the following documents to Computershare to enable them to transfer the shares into your name:

• Certified copy of letter of executorship/letter of appointment by the local magistrate;
• Certified copy of the death certificate;
• Certified copy of executor's identity document;
• Certified copy of the deceased's identity document.

You must contact Computershare who will dispatch a form to you for completion. Contact them on 0861 100 948.