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Mobile devices
This includes cellphones, tablets, routers, modems, and laptops.
Fixed devices
This includes Wi-Fi extenders and Telkom landline handsets purchased directly from Telkom.
Accessories such as Bluetooth devices, pouches, chargers and fashion items are not covered. Coverage does not apply to base offers or SIM-only deals.
What kind of devices can I insure?
Handsets
Laptops
Tablets
MiFi routers
WiFi routers
We aim to resolve claims as quickly as possible so you can stay connected with minimal disruption to your Telkom services.
Online
Call our support team
Email updates
Want to know a little more?
What is Telkom Device Insurance?
Telkom Device Insurance is a Value-Added Service that protects your mobile devices, such as cellphones, tablets, routers, modems, and laptops, against accidental damage, theft, or unforeseen physical loss.
How do I apply for Telkom Device Insurance?
You can get Telkom Device Insurance when purchasing your device directly from Telkom. Simply select the insurance option during the purchase process, apply online, or call 0800 033 444 for assistance
Why choose Telkom Device Insurance?
Telkom Device Insurance offers affordable, reliable protection for your essential tech. With cover for accidental damage, theft and loss, you can stay connected with peace of mind. Whether you are on prepaid or contract, you will enjoy flexible billing, fast claims processing, and the convenience of managing everything through Telkom. It is simple, secure, and built around your lifestyle.
What devices are covered by the insurance?
The insurance covers mobile and fixed devices such as cellphones, tablets, routers, modems, laptops, Wi-Fi extenders and Telkom landline handsets purchased directly from Telkom.
How is the premium calculated?
The cost of the insurance premium depends on the retail value of the device
How will I pay?
Your monthly premium will be billed in advance and debited from your Telkom account (for contract customers) or from your nominated bank account (for prepaid customers)
Contact Us
Chat with us online during business hours for real-time assistance.
Business Hours: Monday – Friday: 8:00 – 16:30