Want to know a little more?
Who qualifies for the offers?
All customers that are within the 3rd party fibre network coverage.
What will happen if the customer cancels before the contract expires?
The pro-rated remaining cost of the installation and router will be charged at the time of cancellation, if cancelled prior to the 12 or 24-months’ period.
If a customer is in contract and wants to migrate to another service, what happens to the penalties?
The 12 or 24-months claw back option means that the customer has an option for a router and installation to be included at no additional cost, but this is subject to the service being active for 12 or 24 months. Customers can cancel the service at any time, however the prorated remaining cost of the installation and router will be charged at the time of cancellation, if cancelled prior to the 12 or 24-months period.
What happens to my existing contract if a want to migrate?
If the customer is currently on a 24-month contract and moves to a new fibre bundle they will move with their existing contract. If they are on month to month they will just migrate to month to month on a new contract.