Glossary

Acronyms

Acronyms

ADSL

Asymmetric Digital Subscriber Line

AMSS

Advanced Management Systems Software

AR

Accounts Receivable

ATM

Asynchronous Transfer Mode

B/OSS

Business Support System/Operational Support System

B2B

Business to Business

B2C

Business to Consumer

B2E

Business to Employee

BAM

Business Activity Monitoring

BoD

Bandwidth on Demand

BPM

Business Process Management

BSS

Business Support System

CBS

Customer Business System

CDR

Call Detail Record

CMSS

Customer Management for Selected Segments

CoD

Content on Demand

COTS

Commercial off-the-shelf software

CPE

Customer Premise Equipment

CRM

Customer Relationship Management

CTI

Computer Telephony Interface

CTTS

Central Trouble Ticketing Solution

DHCP

Dynamic Host Configuration Protocol

DNS

Domain Name System

DSL

Digital Subscriber Line

DSLAM

Digital Subscriber Line Access Module

DTD

Document Type Definition

DWDM

Dense WaveLength Division Multiplexing

DWH

Data Warehouse

E2E

End to End

EAI

Enterprise Application Integration

EBPP

Electronic Bill Presentment and Payment

EIB

Enterprise Information Bus

EIB

Enterprise Integration Broker

EJB

Enterprise Java Beans

EMEA

End to End

EPC

Enterprise Product Catalogue

ERP

Enterprise Resource Planning

ESB

Enterprise Information Bus

eTOM

Enhanced Telecom Operations Map

FAB

Fulfilment, Activation, and Billing

FB

FlexiBill

FBWEB

Web Based Bill Presentment

FMO

Future Method of Operation

FOA

First Office Application

FRiATM

Frame Relay - ATM interworking

GDA

Global Design Authority

GUI

Graphical User Interface

HIPCC

Hosted IP Contact Center

HLD

High Level Design

IAD

Integrated Access Device

IMS

IP Multimedia Subsystem

IN/SCP

Intelligent Network Session Control Point

IP

Internet Protocol

IPTV

Internet Protocol Television

IVR

Interactive Voice Response

J2EE

Java 2 Enterprise Edition©

JSP

Java Server Pages

KPI

Key Performance Indicator

LAN

Local Area Network

LDAP

Lightweight Directory Access Protocol

LOBs

Lines of Business

MACD

Move, Add, Change, Delete

MAN

Metropolitan Area Network

MPLS

Multi-protocol Label Switching

NFMS

Network Fault Management System

NG

Next Generation

NGLL

Next Generation Leased Lines

NGN

Next Generation Network

NGOSS

Next Generation Operational Support System

NIM

Network Inventory Management

OLC

Online Charging

OMS

Order Management System

OOB

Out of the Box

OSS

Operational Support System

OSS/J

OSS through Java©

PBX

Private Branch Exchange

PMO

Present Method of Operation

PON

Private Optical Network

PPI

Pre-Production Interest

PPV

Pay Per View

PSDN

Packet-Switched Data Network

PSM

Performance and Service Management project

PSTN

Public Switched Telephone Network

PVR

Personal Video Recorder

QA

Quality Assurance

QoS

Quality of Service

QPASS

Amdocs Digital Commerce Platform

RAD

Real time Activation Dashboard

RIM

Real Time Interface Mechanism

ROS

Run, Operate and Support

SAM

Service Activation Manager

SAML

Security Assertion Mark-up Language

SAMNG

Service Alignment Manager

SCM

Supply Chain Management

SDM

Secure Data Manager

SHDSL

Symmetric High-Bitrate Data Subscriber Line

SID

Security Identifier

SIP

Session Initiated Protocol

SLA

Service Level Agreement

SME

Subject Matter Expert

SOA

Service Oriented Architecture

SOAP

Simple Object Access Protocol

SoIP

Storage over Internet Protocol

SOM

Service Order Manager

SOW

Statement of Work

SSL

Secure Sockets Layer

SSO

Single-sign-on capability

TCO

Total Cost of Ownership

TMF

TeleManagement Forum

TMO1X

Transitional Mode of Operation

TTM

Time to Market

UI

User Interface

USM

Unified Service Manager

V/NV

Voice/Non-Voice

VoBB

Voice over Broadband

VoD

Video on Demand

VoIP

Voice over Internet Protocol

VPN

Virtual Private Network

WIMAX

IEEE 802.16 - fixed broadband wireless metropolitan access networks

XML

Extensible Mark-up Language