With the liberalization of the South African communications market, new
operators have been licensed by ICASA. This include Neotel and Under Serviced
Area Licencees (USAL's) who have been licensed to provide telecommunications
services in areas with a low teledensity as well as a host of newly licensed
electronic communications network service (ECNS) and electronic communications
service (ECS) providers.
Different Operators Different number ranges
These operators have all been allocated different number ranges by ICASA
and will interconnect with Telkom for calls originating on Telkom's network
and terminating on another network (off-net calls).
These allocated number ranges includes non-geographic number ranges like
087 xxx xxxx as well as geographic number ranges like 021 300 xxxx which
would normally be perceived as a Telkom telephone number in Cape Town,
but in fact has been allocated to another licensed operator.
The impact on Telkom customers
Customers will have difficulty in recognizing in advance when calling
a telephone number if that call is an on-net (terminating on Telkom's network)
or off-net (terminating on another licensed operator's network) call. This
will have cost implications for the customer since these off-net calls
will have different rates and are more expensive than a Telkom-to-Telkom
call (on-net). Off-net calls are also excluded from Telkom product offerings
like CLOSER and SupremeCall.
How can I determine off-net calls on the Telkom invoice?
All off-net calls will be grouped together on the monthly Telkom invoice.
Off-net calls will appear under a separate heading " Other operators".
The date, time, duration, number dialled etc. will be displayed. Below
is an example of how calls to other operators will be displayed on the
detailed pages of the Telkom invoice.
"How do I identify the "Other operator"?
You can use the Telkom pricelist to identify some of the Other Operators
You will be able to identify the name of the Other Operator as well as
the starting digits of their allocated number range for example: CMC (087
Help on identifying off-net calls
Calls other than those originating and terminating on Telkom's network
are known as Off-net calls meaning that they are destined for a telephone
number that will terminate on another telecommunications network operator.
Off-net calls are excluded from Telkom product offerings like SupremeCall
- unless specified as inclusive like for example International calls. Determine
if a telephone number is an Off-net number.