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15 October 2014

Criminals pose as Telkom technicians

Criminals intent on stealing valuables from homes and offices are attempting to gain entry into premises by posing as Telkom technicians.
Ms Jacqui O’ Sullivan, Telkom’s Managing Executive: Corporate Communication, says that the evolving modus operandi of the suspected criminals is of great concern.
“Telkom would like to alert customers to be on the lookout for these suspects who claim to be Telkom technicians. Upon entry, they steal laptops, cell phones, money and other valuables,” cautioned O’ Sullivan.
She adds that the perpetrators arrive unannounced and claim that they need to upgrade telephone and/or internet lines.
While bogus technicians targeted other areas in the past, the most recent incidents have been reported in the Eldoraigne, Centurion area. The Company is also aware of incidents in Kwa-Zulu Natal; particularly in the Pietermaritzburg suburbs of Montrose, Chase Valley, Oak Park and Hayfields and the in the Western Cape in Parow.  The Telkom Assets and Revenue Protection Services (TARPS) division is working closely with the South African Police Services in investigating these crimes.
“As a good corporate citizen, Telkom would like the public to become aware of these incidents. We would also like to educate the public about basic precautionary measures that could be taken so that they do not become victims of these alleged criminals,” said O’ Sullivan.
According to O’ Sullivan, residents must demand to see the identity cards of Telkom technicians. Residents must also ask technicians to quote the relevant reference number that has been assigned to the customer for a fault repair or new installation before allowing them onto their premises. People who have not requested any service from Telkom should be particularly wary.
“These basic precautions must be communicated to every person who is likely to be at home during the day, including domestic employees,” advised O’ Sullivan.
“At the same time, we do not want the work of our legitimate technicians to be unnecessarily hampered. However, should customers be suspicious, they can call Telkom on 0800 47 47 47 for verification of the ID card and confirm employment of technicians. Customers may also contact Telkom’s fraud hotline on 0800 124 000 or contact the nearest police station to report their suspicions,” concluded O’ Sullivan.

For further enquiries, please contact:

Pynee Chetty

Senior Specialist: Media Relations

Group Communication

Tel:+27 12 642 1716

Mobile: +27 81 389 7874



Leigh-Ann Francis

Specialist: Media Relations

Group Communication

Tel: +27 12 642 1728

Mobile: +27 81 391 4780


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Telkom is a leading communications services provider in South Africa. We had consolidated operating revenue of R16.8 billion and normalised profit after tax of R1, 683 million for the period ended 30 September 2015. Total assets amounted to R41.9 billion and equity attributable to the owners of Telkom to R23.5 billion as of 30 September 2015. The group generated normalised free cash flow of R1.4 billion for the period ended 30 September 2015.

As of 30 September 2015, we had approximately 3.3 million telephone access lines in service and 1,030,441 ports connected via MSAN access. We offer business, residential and payphone customers a wide range of services and products, including:

  • fixed-line retail voice services using PSTN (Public Switched Telephone Network) lines, including ISDN (Integrated Services Digital Network) lines, and the sale of subscription based value-added voice services and calling plans;
  • fixed-line customer premises equipment rental and sales services both voice and data needs and these include PABX, Computers, Routers, Modems, Telephone handsets and other ancillary equipment;
  • interconnection services, including terminating and transiting traffic from South African mobile operators, as well as from international operators and transiting traffic from mobile to international destinations;
  • fixed-line data services, including domestic and international data transmission services, such as point-to-point leased lines, ADSL (Asymmetrical Digital Subscriber Line) services, packet-based services, managed data networking services and internet access and related information technology services;
  • Data Centre Operations includes e-commerce, application service provider, hosting, data storage, e-mail and security services;
  • W-CDMA (Wideband Code Division Multiple Access), a 3G next generation network, including fixed voice services, data services and nomadic voice services;
  • mobile communication services, including voice services, data services and handset sales through our mobile navbar-brand called Telkom Mobile;
  •  information and communication services including cloud services, infrastructure services, workspace services, global service integration management and hardware and network equipment sales locally, in seven African countries, the UK and Dubai through Business Connexion Group; and
  • other services including directory services, through Trudon (Pty) Ltd, wireless data services, through Swiftnet (Pty) Ltd.

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