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04 September 2014

Telkom Business Single Number

Telkom launches an innovative solution which ensures business clients are always reachable and never miss that all important call.
Telkom Business today announced the introduction of Single Number, a new service that links a landline telephone number to multiple phones, including landline and mobile. This service will enable Telkom Business customers to answer calls anywhere and from any phone.
Being able to access calls from anywhere will help businesses increase their productivity and maximise opportunities. For instance, Single Number enables small businesses that need to be in the field remain available to their current and prospective clients, never missing the chance to service a customer or answer a call for new business. Single Number’s simultaneous ringing option enables all connected phones to ring at the same time, allowing the business to answer wherever is most convenient at any given moment.
According to Johann Henning, Managing Director of Telkom Business, Single Number is an illustration of the company’s continued commitment to providing solutions to business customers that will ensure that they run successful, efficient and profitable operations. “We recognise that a lot of business happens on the move. It is, therefore, imperative that decision makers and representatives of the company are always reachable. This solution will allow all employees in an organisation to remain efficient and productive no matter where they are operating,” said Henning.
Single Number allows calls to reach a business even if the landline goes down as a result of cable theft or weather. Furthermore, the solution can be easily scaled as Telkom customers can add and remove phones at an instant from a self-service portal.
Customers will be charged a once-off activation fee of R30 and a monthly subscription that starts at R99. Calling Single Number will result in normal call charges to a landline for the caller, irrespective if the call is answered on a mobile phone, ensuring that the caller has peace of mind and is charged minimally. 
Calls to Single Number that are answered by a business on any linked phone within the Telkom network (mobile or landline) are included. Single Number also links other network operators’ mobiles, and calls answered on these phones will result in charges at standard rates. 
“This service will ensure that no business opportunity is missed because of a call not answered. So whether employees are in the office or out and about trying to complete the next big deal, they will never miss out on a business opportunity again,” said Henning.

For further enquiries, please contact:

Pynee Chetty

Senior Specialist: Media Relations

Group Communication

Tel:+27 12 642 1716

Mobile: +27 81 389 7874



Leigh-Ann Francis

Specialist: Media Relations

Group Communication

Tel: +27 12 642 1728

Mobile: +27 81 391 4780


Telkom Park, The Apex

92 Oak Avenue





Telkom is a leading communications services provider in South Africa. We had consolidated operating revenue of R16.8 billion and normalised profit after tax of R1, 683 million for the period ended 30 September 2015. Total assets amounted to R41.9 billion and equity attributable to the owners of Telkom to R23.5 billion as of 30 September 2015. The group generated normalised free cash flow of R1.4 billion for the period ended 30 September 2015.

As of 30 September 2015, we had approximately 3.3 million telephone access lines in service and 1,030,441 ports connected via MSAN access. We offer business, residential and payphone customers a wide range of services and products, including:

  • fixed-line retail voice services using PSTN (Public Switched Telephone Network) lines, including ISDN (Integrated Services Digital Network) lines, and the sale of subscription based value-added voice services and calling plans;
  • fixed-line customer premises equipment rental and sales services both voice and data needs and these include PABX, Computers, Routers, Modems, Telephone handsets and other ancillary equipment;
  • interconnection services, including terminating and transiting traffic from South African mobile operators, as well as from international operators and transiting traffic from mobile to international destinations;
  • fixed-line data services, including domestic and international data transmission services, such as point-to-point leased lines, ADSL (Asymmetrical Digital Subscriber Line) services, packet-based services, managed data networking services and internet access and related information technology services;
  • Data Centre Operations includes e-commerce, application service provider, hosting, data storage, e-mail and security services;
  • W-CDMA (Wideband Code Division Multiple Access), a 3G next generation network, including fixed voice services, data services and nomadic voice services;
  • mobile communication services, including voice services, data services and handset sales through our mobile navbar-brand called Telkom Mobile;
  •  information and communication services including cloud services, infrastructure services, workspace services, global service integration management and hardware and network equipment sales locally, in seven African countries, the UK and Dubai through Business Connexion Group; and
  • other services including directory services, through Trudon (Pty) Ltd, wireless data services, through Swiftnet (Pty) Ltd.

Convergence is one of our key strategic initiatives in building a sustainable future for Telkom.  We will lead the provision of converged services in South Africa in support of our mission statement: Seamlessly connecting people to a better life.