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05 August 2014

Telkom Becomes First Hosted Cisco Collaboration Solution Partner in South Africa

Telkom to be First Service Provider to Bring Cisco’s Simplified User Experience and Flexibility of Cloud-Based Collaboration to Customers in South Africa
JOHANNESBURG, South Africa – 05 August 2014 – Leading communications services provider in South Africa, Telkom announced today, that it has signed an agreement with Cisco to become the first Cisco Hosted Collaboration Solution (HCS) strategic partner in South Africa.
Cisco HCS offers highly secure collaboration solutions for public, private, and hybrid clouds from partners delivering Cisco Powered cloud services. Telkom customers in South Africa will experience the flexibility of cloud-based collaboration and as a result be able to more quickly and seamlessly deploy applications to deliver greater collaboration productivity.
Whereas historically organisations shied away from hosted services due to a perceived lack of security and control, Cisco HCS will provide our customers with carrier-grade security and manageability and much more. It offers collaborative technologies delivered as highly secure and reliable cloud services which include Voice and Video as a Service; Instant Messaging and Presence as a Service, Web Conferencing as a Service; and Mobility as a Service.
Highlights/Key Facts:
  • Utilising cloud-based Unified Communication and Collaboration; our customers will be able to quickly roll out collaborative technologies to power new ways of working and facilitate business success hence enabling them to free their IT resources to focus on strategic business priorities.
  • Powered cloud services based on Cisco validated designs will allow our customers to maintain integrity and privacy to protect their business, employees, and customers:       
o   Mobility as a Service - One number to dial as well as the capability to redirect incoming IP calls to designated phones, move calls between Cisco desktop and mobile phones, create personalized access lists, and give access to all corporate call features from mobile phones.
o   Web Conferencing as a Service - enabling customers to meet and manage meetings and projects over the web in real time, to present, share, or collaborate from anywhere, anytime, on any device.
o   Instant Messaging and Presence as a Service – Customers will enjoy improved collaboration with a simple click to begin an IM session, initiate a phone call, or easily start a videoconferencing call.
o   Voicemail and Integrated Messaging as a Service – Customers will be able to deliver voicemail, integrated messaging, or simply voicemail, and access messages from an IP phone, mobile phone, or desktop client.
o   Voice and Video as a Service – offering simplified collaboration with a unified architecture that delivers industry-leading voice and video capabilities as a service.
  • Cisco HCS will offer our customers the opportunity to pay only for what they need with a simple monthly subscription. This will help them to align with their fast-changing business needs by quickly enabling them to scale to add or remove users and applications with ease as well as reduce management complexity, retain visibility and control, and have the assurance that application services remain available so business continues.
Executive Quotes:
Johann Henning, Managing Director of Telkom Business
“As more devices and people in South Africa are connected on the network, Service Providers like us will need to continue to innovate, diversify and transform to meet the demands of our customers. Telkom has an established, longstanding strategic partnership with Cisco and we are delighted to be expanding our portfolio with Cisco’s Hosted Collaboration Solution which takes our product offering into the collaboration market for the first time.  We will start by providing HCS to our customers in South Africa but we do have plans to also eventually roll it out through our partner network to other countries in Africa where we have coverage. Our strategic collaboration with Cisco is designed to achieve this goal as well as help provide our growing portfolio of customers the latest technology solutions which will serve their ever-changing needs.”
Alpheus Mangale, Managing Director for Cisco in South Africa
“We are privileged that Telkom has chosen Cisco’s Hosted Collaboration Solution to help develop this previously un-tapped market opportunity for its customers in South Africa. Cisco’s key objective is to work with leading Service Providers to help them to focus on greater innovation in order to take full advantage of the growth opportunities with the telecoms sector in South Africa as well as the African continent as a whole. Our shared goal has always been to better serve customers as well as to help to continue to build profitable businesses. As the needs of its customers change, Telkom will be able to expand its capabilities accordingly to stay ahead in an environment of increasing competition.”
For more details about the Cisco Hosted Collaboration Solution visit:
About Telkom:
Telkom is a leading communications services provider in South Africa. We offer business, residential and payphone customers a wide range of services and products including fixed line, mobile and IT solutions. For more details visit:
About Cisco
Cisco (NASDAQ: CSCO) is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected. For ongoing news, please go to
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Telkom is a leading communications services provider in South Africa. We had consolidated operating revenue of R16.8 billion and normalised profit after tax of R1, 683 million for the period ended 30 September 2015. Total assets amounted to R41.9 billion and equity attributable to the owners of Telkom to R23.5 billion as of 30 September 2015. The group generated normalised free cash flow of R1.4 billion for the period ended 30 September 2015.

As of 30 September 2015, we had approximately 3.3 million telephone access lines in service and 1,030,441 ports connected via MSAN access. We offer business, residential and payphone customers a wide range of services and products, including:

  • fixed-line retail voice services using PSTN (Public Switched Telephone Network) lines, including ISDN (Integrated Services Digital Network) lines, and the sale of subscription based value-added voice services and calling plans;
  • fixed-line customer premises equipment rental and sales services both voice and data needs and these include PABX, Computers, Routers, Modems, Telephone handsets and other ancillary equipment;
  • interconnection services, including terminating and transiting traffic from South African mobile operators, as well as from international operators and transiting traffic from mobile to international destinations;
  • fixed-line data services, including domestic and international data transmission services, such as point-to-point leased lines, ADSL (Asymmetrical Digital Subscriber Line) services, packet-based services, managed data networking services and internet access and related information technology services;
  • Data Centre Operations includes e-commerce, application service provider, hosting, data storage, e-mail and security services;
  • W-CDMA (Wideband Code Division Multiple Access), a 3G next generation network, including fixed voice services, data services and nomadic voice services;
  • mobile communication services, including voice services, data services and handset sales through our mobile navbar-brand called Telkom Mobile;
  •  information and communication services including cloud services, infrastructure services, workspace services, global service integration management and hardware and network equipment sales locally, in seven African countries, the UK and Dubai through Business Connexion Group; and
  • other services including directory services, through Trudon (Pty) Ltd, wireless data services, through Swiftnet (Pty) Ltd.

Convergence is one of our key strategic initiatives in building a sustainable future for Telkom.  We will lead the provision of converged services in South Africa in support of our mission statement: Seamlessly connecting people to a better life.