Helping SMEs to Manage Mobile Costs
The ability to work remotely via mobile communication is a necessary requirement
for conducting business in South Africa, especially for SMEs. The challenge
therefore, for small business owners, is to ensure their employees’ ability
to be mobile, while managing the costs thereof.
“Our mission at Telkom Business mobile solutions is to provide our customers
with incomparable offers that will enhance their productivity and benefit
their bottom line,” says Megan Nicholas, managing executive at Telkom Business
mobile solutions. “We have pinpointed areas that are cost drivers and have
developed various product offerings to help counter the effects of those
The following points highlight how SMEs can save on mobile costs and manage
their communication expenditure.
- Typically, customers pay for each mobile call made, with the cost varying
based on a number of factors. This makes it difficult to budget. ”We have
package a host of Smart voice offerings so that when customers use the
Telkom Mobile network, those mobile-to-mobile calls between each other
are completely free,” explains Nicholas.
- Mobile network operators generally structure their packages with rates
varying based on what network they call. When customers call mobile-to-mobile
during working hours, primarily in peak time for example, the costs are
higher. “We have devised a specific package that bills at flat rates for
voice calls, data and SMSs, at any time of the day”.
- Most businesses allow their employees to connect to their Wi-Fi hotspot,
however, Wi-Fi connectivity outside of the office is limited. “We offer
our mobile subscribers tangible benefit by giving them free Wi-Fi access
at over 1,500 hotspots in SA. A 10 GB cap applies.”
- According to Nicholas, “Some operators offer an unlimited free voice calling
plan for a fixed fee. While messaging and data plays a large role in our
communication, it is still a cost. Telkom Business launched a product that
offers free, unlimited calls, data and SMS’s for a nominal monthly flat
rate. Let’s face it, peace-of-mind is an important component of doing business
Nicholas concludes: “We give our customers connectivity anywhere and at
any time without expecting them to spend unreasonable amounts to do business.”