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03 February 2014

Industrial action delays statement delivery

Telkom has been made aware that industrial action at the South African Post Office is currently affecting postal services and the delivery of mail.

The Company would like to alert customers who receive Telkom account statements via the Post Office that a delay in the delivery of statements is possible.

Customers are advised to contact Telkom to enquire on their outstanding balances and payment amounts due in the event of delayed or non-delivery of postal services to their addresses during this time.

The easiest method for getting hold of account balances is for customers to use Telkom’s balance enquiry SMS system.

Customers need simply send a text message (SMS) of their 10-digit Telkom landline telephone number, followed by a space and the account holders ID number from a mobile phone to 0123210210. A return SMS containing the current balance, amount due, the due date of payment, last recorded payment and date of last payment received will then be sent to the mobile phone.

Customers can also view their account balance on the Telkom App for iPad and Android devices. The Telkom App is available for free download from the Apple App store and an Android version of the app can be downloaded from the Google Play store.

Telkom thanks its customers for assisting in this regard.

  • Customer sends an SMS to 0123210210 putting in the 10-digit Telkom landline telephone number, followed by a space and the ID number.
  • SMS comes back with the current balance, amount due, the due date for payment, last recorded payment and date last payment
  • Error message/Invalid ID
  • NB: Ensure the telephone number and ID number is correct/accurate.
  • SMS pricing

Standard SMS charges apply – network dependent. SMS received from Telkom is free.

For further enquiries, please contact:

Pynee Chetty

Senior Specialist: Media Relations

Group Communication

Tel:+27 12 642 1716

Mobile: +27 81 389 7874



Leigh-Ann Francis

Specialist: Media Relations

Group Communication

Tel: +27 12 642 1728

Mobile: +27 81 391 4780


Telkom Park, The Apex

92 Oak Avenue





Telkom is a leading communications services provider in South Africa. We had consolidated operating revenue of R16.8 billion and normalised profit after tax of R1, 683 million for the period ended 30 September 2015. Total assets amounted to R41.9 billion and equity attributable to the owners of Telkom to R23.5 billion as of 30 September 2015. The group generated normalised free cash flow of R1.4 billion for the period ended 30 September 2015.

As of 30 September 2015, we had approximately 3.3 million telephone access lines in service and 1,030,441 ports connected via MSAN access. We offer business, residential and payphone customers a wide range of services and products, including:

  • fixed-line retail voice services using PSTN (Public Switched Telephone Network) lines, including ISDN (Integrated Services Digital Network) lines, and the sale of subscription based value-added voice services and calling plans;
  • fixed-line customer premises equipment rental and sales services both voice and data needs and these include PABX, Computers, Routers, Modems, Telephone handsets and other ancillary equipment;
  • interconnection services, including terminating and transiting traffic from South African mobile operators, as well as from international operators and transiting traffic from mobile to international destinations;
  • fixed-line data services, including domestic and international data transmission services, such as point-to-point leased lines, ADSL (Asymmetrical Digital Subscriber Line) services, packet-based services, managed data networking services and internet access and related information technology services;
  • Data Centre Operations includes e-commerce, application service provider, hosting, data storage, e-mail and security services;
  • W-CDMA (Wideband Code Division Multiple Access), a 3G next generation network, including fixed voice services, data services and nomadic voice services;
  • mobile communication services, including voice services, data services and handset sales through our mobile navbar-brand called Telkom Mobile;
  •  information and communication services including cloud services, infrastructure services, workspace services, global service integration management and hardware and network equipment sales locally, in seven African countries, the UK and Dubai through Business Connexion Group; and
  • other services including directory services, through Trudon (Pty) Ltd, wireless data services, through Swiftnet (Pty) Ltd.

Convergence is one of our key strategic initiatives in building a sustainable future for Telkom.  We will lead the provision of converged services in South Africa in support of our mission statement: Seamlessly connecting people to a better life.