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31 October 2013

More Speed for Telkom Internet Customers

Telkom today announced more internet speed upgrades for existing consumer and business customers following the recently announced ADSL speed increases for all internet service providers. This is in line with the Group’s continued quest to bring greater value and an improved customer experience.

According to Manelisa Mavuso, Managing Director of Consumer Services and Retail at Telkom, these improved speeds will go a long way towards enhancing the end user’s broadband experience from Telkom Internet. “Effectively, we are doubling the entry level DSL speeds in the market. The increased speeds allow for improved video streaming, online gaming and video conferencing by reducing buffering and latency.”

These improvements are part of the Group’s network transformation programme and a more aggressive positioning of our retail ISP which has allowed for greater efficiencies, the benefit of which is being passed on to the customer. This follows the evolution of capped services to SoftCap, promotions on social media, gaming and movie packages and differentiation of business and home usage products.

Telkom Internet is revising its data usage offers, especially on its uncapped products, to be in-line with the improved DSL portfolio. Customers who are currently on the SoftCap package will benefit from a double speed upgrade at no extra cost. The improved quality of experience does come with nominal fee adjustments, for uncapped users.

“Depending on the specific package, there will either be an increase or a decrease in your overall monthly fee,” explains Mavuso. “Where there is an increase, it is important to note that this is far less than the actual value that customers are getting at the end of the day.”

Mavuso concludes: “Telkom is focused on delivering a superior value proposition for our customers. And we will keep improving to meet customer needs in a future where everything will be connected and intelligent, communicating all the time, in an increasingly diverse communications environment.”

Additional Information:

Home Uncapped Deals

Telkom Internet Home Uncapped Stand Alone Data

 

Current

New

 

Product

Usage Speed

Price

Usage Speed from 6 Nov 2013

Price from 1 Dec 2013

Difference

do Uncapped Basic

1Mbps

199

2Mbps

199

-

do Uncapped Advanced

2Mbps

249

4Mbps

249

-

do Uncapped Premium

4Mbps

369

4Mbps

249

(120)

do Uncapped Premium Plus

10Mbps

699

10Mbps

574

(125)

do Uncapped Elite

20Mbps

1549

20Mbps

1209

(340)

do Uncapped Elite Plus

40Mbps

2894

40Mbps

2309

(585)

Telkom Internet Home Bundles

 

Current

New

 

Product

DSL Speed

Internet Speed

Bundle Price

DSL Speed*

Internet Speed

Bundle Price

Difference

do Uncapped Basic Bundle

Up to 1 Mbps

1 Mbps

329

Up to 2 Mbps

2 Mbps

364

35

do Uncapped Advanced Bundle

Up to 2 Mbps

2 Mbps

459

Up to 4 Mbps

4 Mbps

548

89

do Uncapped Premium Bundle

Up to 4/10 Mbps

4 Mbps

699

Up to 10 Mbps

4 Mbps

674

(25)

do Uncapped Premium Plus Bundle

Up to 4/10 Mbps

10 Mbps

999

Up to 10 Mbps

10 Mbps

999

-

do Uncapped Elite Bundle

UP to 20 Mbps

20 Mbps

1899

Up to 20 Mbps

20 Mbps

1749

(150)

do Uncapped Elite Plus Bundle

Up to 40 Mbps

40 Mbps

3499

Up to 40 Mbps

40 Mbps

3104

(395)

do Uncapped Elite Simple Bundle

Up to 20 Mbps

20 Mbps

2088

Up to 20 Mbps

20 Mbps

1943

(145)

do Uncapped Elite Plus Simple Bundle

Up to 40 Mbps

40 Mbps

3688

Up to 40 Mbps

40 Mbps

3298

(390)

*Existing DSL customers: Upgrades start from November 2013 until early next year Business Uncapped Deals Uncapped business internet is prioritised during office hours.

Telkom Internet Business Uncapped Stand Alone Data

 

Current

New

 

Product

Usage Speed

Price

Usage Speed from 6 Nov 2013

Price from 1 Dec 2013

Difference

Basic Uncapped

1Mbps

249

2Mbps

249

-

Advanced Uncapped

2Mbps

299

4Mbps

365

66

Premium Uncapped

4Mbps

429

4Mbps

365

(64)

Premium Plus Uncapped

10Mbps

809

10Mbps

695

(114)

Elite Uncapped

20Mbps

1799

20Mbps

1395

(404)

Elite Plus Uncapped

40Mbps

2999

40Mbps

2495

(504)

Telkom Internet Business Uncapped Bundles

 

Current

New

 

Product

Speed

Usage Speed

Price

Speed**

Usage Speed

Price from 1 Dec 2013

Difference

TBiz Basic Uncapped

Up to 1Mbps

1Mbps

459

Up to 2Mbps

2Mbps

473

14

TBiz Advanced Uncapped

Up to 2Mbps

2Mbps

639

Up to 4Mbps

4Mbps

723

84

TBiz Premium Uncapped

Up to 4/10Mbps

4Mbps

899

Up to 10Mbps

4Mbps

849

(50)

TBiz Premium Plus Uncapped

Up to 4/10Mbps

10Mbps

1279

Up to 10Mbps

10Mbps

1179

(100)

TBiz Elite Uncapped

Up to 20Mbps

20Mbps

2359

Up to 20Mbps

20Mbps

1994

(365)

TBiz Elite Plus Uncapped

Up to 40Mbps

40Mbps

3799

Up to 40Mbps

40Mbps

3349

(450)

*Includes Starter VAS Packages, which comprises 5x1GB email accounts, 3GB storage and domain registration **Existing DSL customers: Upgrades start from November 2013 until early next year Premium Uncapped Deals Premium uncapped is prioritised over our broadband network all the time.

Telkom Internet Premium Uncapped Stand Alone Data

 

Current

New

 

Product

Usage Speed

Price

Usage Speed

Price

Difference

Basic Uncapped

1Mbps

359

2Mbps

489

130

Advanced Uncapped

2Mbps

639

4Mbps

969

330

Premium Uncapped

4Mbps

1299

4Mbps

969

(330)

Premium Plus Uncapped

10Mbps

2399

10Mbps

1899

(500)

Elite Uncapped

20Mbps

3299

20Mbps

2799

(500)

Elite Plus Uncapped

40Mbps

4299

40Mbps

3999

(300)

Telkom Internet Premium Uncapped Bundles

 

Current

New

 

Product

Speed

Usage Speed

Price

Speed**

Usage Speed

Price from 1 Dec 2013

Difference

TBiz Basic Uncapped Premium

Up to 1Mbps

1Mbps

595

Up to 2Mbps

2Mbps

793

198

TBiz Advanced Uncapped Premium

Up to 2Mbps

2Mbps

995

Up to 4Mbps

4Mbps

1407

412

TBiz Premium Uncapped Premium

Up to 4/10Mbps

4Mbps

1795

Up to 10Mbps

4Mbps

1533

(262)

TBiz Premium Plus Uncapped Premium

Up to 4/10Mbps

10Mbps

2895

Up to 10Mbps

10Mbps

2463

(432)

TBiz Elite Uncapped Premium

Up to 20Mbps

20Mbps

3895

Up to 20Mbps

20Mbps

3478

(417)

TBiz Elite Plus Uncapped Premium

Up to 40Mbps

40Mbps

5095

Up to 40Mbps

40Mbps

4933

(162)

*Includes Sophisticated VAS Packages, which comprises 10x1GB email accounts, 10GB storage and domain registration **Existing DSL customers: Upgrade starts from November 2013 until early next year

For further enquiries, please contact:

Pynee Chetty

Senior Specialist: Media Relations

Group Communication

Tel:+27 12 642 1716

Mobile: +27 81 389 7874

Email: chettpr2@telkom.co.za

 OR

Leigh-Ann Francis

Specialist: Media Relations

Group Communication

Tel: +27 12 642 1728

Mobile: +27 81 391 4780

Email: francilm@telkom.co.za

Telkom Park, The Apex

92 Oak Avenue

Technopark

Highveld

Centurion

ABOUT TELKOM:

Telkom is a leading communications services provider in South Africa. We had consolidated operating revenue of R16.8 billion and normalised profit after tax of R1, 683 million for the period ended 30 September 2015. Total assets amounted to R41.9 billion and equity attributable to the owners of Telkom to R23.5 billion as of 30 September 2015. The group generated normalised free cash flow of R1.4 billion for the period ended 30 September 2015.

As of 30 September 2015, we had approximately 3.3 million telephone access lines in service and 1,030,441 ports connected via MSAN access. We offer business, residential and payphone customers a wide range of services and products, including:

  • fixed-line retail voice services using PSTN (Public Switched Telephone Network) lines, including ISDN (Integrated Services Digital Network) lines, and the sale of subscription based value-added voice services and calling plans;
  • fixed-line customer premises equipment rental and sales services both voice and data needs and these include PABX, Computers, Routers, Modems, Telephone handsets and other ancillary equipment;
  • interconnection services, including terminating and transiting traffic from South African mobile operators, as well as from international operators and transiting traffic from mobile to international destinations;
  • fixed-line data services, including domestic and international data transmission services, such as point-to-point leased lines, ADSL (Asymmetrical Digital Subscriber Line) services, packet-based services, managed data networking services and internet access and related information technology services;
  • Data Centre Operations includes e-commerce, application service provider, hosting, data storage, e-mail and security services;
  • W-CDMA (Wideband Code Division Multiple Access), a 3G next generation network, including fixed voice services, data services and nomadic voice services;
  • mobile communication services, including voice services, data services and handset sales through our mobile navbar-brand called Telkom Mobile;
  •  information and communication services including cloud services, infrastructure services, workspace services, global service integration management and hardware and network equipment sales locally, in seven African countries, the UK and Dubai through Business Connexion Group; and
  • other services including directory services, through Trudon (Pty) Ltd, wireless data services, through Swiftnet (Pty) Ltd.

Convergence is one of our key strategic initiatives in building a sustainable future for Telkom.  We will lead the provision of converged services in South Africa in support of our mission statement: Seamlessly connecting people to a better life.