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Telkom restores ADSL services

On Friday, 7 June at 15h30, Telkom performed scheduled planned maintenance work to add new IP addresses to the ADSL network. The type of planned maintenance undertaken was classified as non-invasive, low risk and a very mature process routinely used to add new IP addresses to the network. Unfortunately a problem occurred immediately after commencing the planned maintenance and this resulted in all live ADSL sessions being ‘reset’; commencing approximately 15h49.

ADSL users would be accustomed to a modem or session resets taking on average 2 minutes, however, the high number of simultaneous reset attempts due to the problem put a significant load on authentication servers and thus the resets took longer than normal and were experienced by customers as downtime.

The focus, since the problem occurred, was on getting services working and stable as soon as possible. This was largely achieved with most services being back up and stable since approximately 17h30 on Friday afternoon. Telkom has also confirmed this with some of the major ISP’s.

The Company has now commenced an in-depth investigation into the scripts, processes and underlying network control elements to establish the root cause in order to prevent this from happening in the future.

Telkom apologises to all ADSL customers that have experienced interruption to their ADSL services.

For further enquiries, please contact:

Telkom Park, The Apex 92 Oak Avenue Technopark Highveld Centurion

As of 30 September 2015, we had approximately 3.3 million telephone access lines in service and 1,030,441 ports connected via MSAN access. We offer business, residential and payphone customers a wide range of services and products, including:

• fixed-line retail voice services using PSTN (Public Switched Telephone Network) lines, including ISDN (Integrated Services Digital Network) lines, and the sale of subscription based value-added voice services and calling plans;
• fixed-line customer premises equipment rental and sales services both voice and data needs and these include PABX, Computers, Routers, Modems, Telephone handsets and other ancillary equipment;
• interconnection services, including terminating and transiting traffic from South African mobile operators, as well as from international operators and transiting traffic from mobile to international destinations;
• fixed-line data services, including domestic and international data transmission services, such as point-to-point leased lines, ADSL (Asymmetrical Digital Subscriber Line) services, packet-based services, managed data networking services and internet access and related information technology services;
• Data Centre Operations includes e-commerce, application service provider, hosting, data storage, e-mail and security services;
• W-CDMA (Wideband Code Division Multiple Access), a 3G next generation network, including fixed voice services, data services and nomadic voice services;
• mobile communication services, including voice services, data services and handset sales through our mobile navbar-brand called Telkom Mobile;
•  information and communication services including cloud services, infrastructure services, workspace services, global service integration management and hardware and network equipment sales locally, in seven African countries, the UK and Dubai through Business Connexion Group; and
• other services including directory services, through Trudon (Pty) Ltd, wireless data services, through Swiftnet (Pty) Ltd.

Convergence is one of our key strategic initiatives in building a sustainable future for Telkom.  We will lead the provision of converged services in South Africa in support of our mission statement: Seamlessly connecting people to a better life.