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28 January 2013

Telkom reaches customers on social media

In a move to engage customers in a more accessible way, Telkom today unveiled its presence on three popular social media sites: Facebook, Twitter and LinkedIn.

In recent years social media has become an efficient and effective communication vehicle with millions of people across the world embracing this new form of interaction.

Social media will provide Telkom with a platform that that allows customers easier accessibility to the Company by enabling them to reach Telkom on channels which they may prefer. The transparency of social media offers Telkom a platform that allows for one-on-one conversations with customers to solve problems and grow their knowledge and understanding of the Company and its products and services.

“We are embracing these social media sites with the knowledge that many of our customers prefer this communication platform over others. The direct interaction and transparency afforded by these sites means that we can truly connect with our customers in way that we have not been able to do before,” said Mr Manelisa Mavuso, Managing Director of Telkom Consumer Services and Retail.

Telkom will use this platform to interact with customers more intimately and efficiently. The Company will also use its presence on these sites to educate, share and collaborate with customers on major technology trends such as broadband and convergence.

“We believe that this level of engagement and the insights gleaned will aid Telkom in its efforts to improve service delivery and deliver on what customers really want,” concluded Mr Mavuso.

Customers can access Telkom’s presence on the following sites:

Facebook: www.facebook.com/TelkomZa

Twitter handle: @TelkomZA

LinkedIn: Telkom

For further enquiries, please contact:

Pynee Chetty

Senior Specialist: Media Relations

Group Communication

Tel:+27 12 642 1716

Mobile: +27 81 389 7874

Email: chettpr2@telkom.co.za

OR

Leigh-Ann Francis

Specialist: Media Relations

Group Communication

Tel: +27 12 642 1728

Mobile: +27 81 391 4780

Email: francilm@telkom.co.za

Telkom Park, The Apex

92 Oak Avenue

Technopark

Highveld

Centurion

ABOUT TELKOM:

Telkom is a leading communications services provider in South Africa. We had consolidated operating revenue of R16.8 billion and normalised profit after tax of R1, 683 million for the period ended 30 September 2015. Total assets amounted to R41.9 billion and equity attributable to the owners of Telkom to R23.5 billion as of 30 September 2015. The group generated normalised free cash flow of R1.4 billion for the period ended 30 September 2015.

As of 30 September 2015, we had approximately 3.3 million telephone access lines in service and 1,030,441 ports connected via MSAN access. We offer business, residential and payphone customers a wide range of services and products, including:

  • fixed-line retail voice services using PSTN (Public Switched Telephone Network) lines, including ISDN (Integrated Services Digital Network) lines, and the sale of subscription based value-added voice services and calling plans;
  • fixed-line customer premises equipment rental and sales services both voice and data needs and these include PABX, Computers, Routers, Modems, Telephone handsets and other ancillary equipment;
  • interconnection services, including terminating and transiting traffic from South African mobile operators, as well as from international operators and transiting traffic from mobile to international destinations;
  • fixed-line data services, including domestic and international data transmission services, such as point-to-point leased lines, ADSL (Asymmetrical Digital Subscriber Line) services, packet-based services, managed data networking services and internet access and related information technology services;
  • Data Centre Operations includes e-commerce, application service provider, hosting, data storage, e-mail and security services;
  • W-CDMA (Wideband Code Division Multiple Access), a 3G next generation network, including fixed voice services, data services and nomadic voice services;
  • mobile communication services, including voice services, data services and handset sales through our mobile navbar-brand called Telkom Mobile;
  •  information and communication services including cloud services, infrastructure services, workspace services, global service integration management and hardware and network equipment sales locally, in seven African countries, the UK and Dubai through Business Connexion Group; and
  • other services including directory services, through Trudon (Pty) Ltd, wireless data services, through Swiftnet (Pty) Ltd.

Convergence is one of our key strategic initiatives in building a sustainable future for Telkom.  We will lead the provision of converged services in South Africa in support of our mission statement: Seamlessly connecting people to a better life.