You are here: > About Us > Media Centre > Archive

04 January 2013

Telkom Internet introduces unlimited browsing on capped offers

Telkom will be upgrading its internet network from 1 February 2013, in a move towards optimising customer experience.

Both residential and business clients will benefit from this upgrade.

The change that will take place as a result, is the replacement of the free local data promotion by a "soft cap" for new and existing customers.

This effectively means customers reaching their internet cap will no longer be limited to local data. They will now also be able to access international sites. Removing this restriction signifies Telkom's continuous efforts to ensure it meets customer demands.

Instead of hitting a cap, customers will now merely have their speed slowed down and some of their international activity shaped.

Of great importance, is that all data consumed on the soft cap will not be charged for.

Day to day activities such as email, banking and browsing will be given priority, whilst lower priority will be given to high usage applications such as file sharing and streaming services.

There are three options available to customers wanting to surf on full speed again:

  1. Pre-Paid credit card Top-Up: purchase additional data onto the internet account using a South African credit card.
  2. Post-Paid Billing (Cap Management): pay-per-use model where customers will be charged on their Telkom invoice per MB for data consumed. For customers using the cap management feature, Telkom will provide a default "double your chosen data cap limit" and customers will no longer be able to set their own cap. Customers choosing this option can request the soft cap at any time by visiting the Telkom Internet Usage tracker tool on the website.
  3. Accounts can also be upgraded to a higher cap by contacting the Company online or telephonically via:
    • Residential: 10210
    • Business: 10217
Customers will not lose their usernames or passwords by upgrading.

With regards to the Do Uncapped Offers, Telkom will remove the current daytime speed limitations but these packages will remain shaped.

Business customers will also benefit from the upgrade. TBiz Uncapped will evolve to see greater prioritisation of business traffic. This gives business customers an edge as the prioritisation of business applications will ensure business critical data reaches a business' customers and suppliers on time, enabling ultimate productivity.

Despite the added value, prices remain the same for the Do (consumer) and TBiz (business) capped bundles.

For further enquiries, please contact:

Pynee Chetty

Senior Specialist: Media Relations

Group Communication

Tel:+27 12 642 1716

Mobile: +27 81 389 7874

Email: chettpr2@telkom.co.za

OR

Leigh-Ann Francis

Specialist: Media Relations

Group Communication

Tel: +27 12 642 1728

Mobile: +27 81 391 4780

Email: francilm@telkom.co.za

Telkom Park, The Apex

92 Oak Avenue

Technopark

Highveld

Centurion

ABOUT TELKOM:

Telkom is a leading communications services provider in South Africa. We had consolidated operating revenue of R16.8 billion and normalised profit after tax of R1, 683 million for the period ended 30 September 2015. Total assets amounted to R41.9 billion and equity attributable to the owners of Telkom to R23.5 billion as of 30 September 2015. The group generated normalised free cash flow of R1.4 billion for the period ended 30 September 2015.

As of 30 September 2015, we had approximately 3.3 million telephone access lines in service and 1,030,441 ports connected via MSAN access. We offer business, residential and payphone customers a wide range of services and products, including:

  • fixed-line retail voice services using PSTN (Public Switched Telephone Network) lines, including ISDN (Integrated Services Digital Network) lines, and the sale of subscription based value-added voice services and calling plans;
  • fixed-line customer premises equipment rental and sales services both voice and data needs and these include PABX, Computers, Routers, Modems, Telephone handsets and other ancillary equipment;
  • interconnection services, including terminating and transiting traffic from South African mobile operators, as well as from international operators and transiting traffic from mobile to international destinations;
  • fixed-line data services, including domestic and international data transmission services, such as point-to-point leased lines, ADSL (Asymmetrical Digital Subscriber Line) services, packet-based services, managed data networking services and internet access and related information technology services;
  • Data Centre Operations includes e-commerce, application service provider, hosting, data storage, e-mail and security services;
  • W-CDMA (Wideband Code Division Multiple Access), a 3G next generation network, including fixed voice services, data services and nomadic voice services;
  • mobile communication services, including voice services, data services and handset sales through our mobile navbar-brand called Telkom Mobile;
  •  information and communication services including cloud services, infrastructure services, workspace services, global service integration management and hardware and network equipment sales locally, in seven African countries, the UK and Dubai through Business Connexion Group; and
  • other services including directory services, through Trudon (Pty) Ltd, wireless data services, through Swiftnet (Pty) Ltd.

Convergence is one of our key strategic initiatives in building a sustainable future for Telkom.  We will lead the provision of converged services in South Africa in support of our mission statement: Seamlessly connecting people to a better life.