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22 November 2012

Telkom offers free App for customer service

Telkom today unveiled a free iPad App as another significant step towards improving the company's services to its residential and business customers.

The App was designed and developed as part of a wide-ranging drive to improve customer experience by offering convenience and ease of use.

Using this app residential and business customers can log a service fault and track the progress to restoration 24/7.

It allows users to find the exact location of their nearest Telkom Direct store, check the progress of their order, view their account balance and browse through the latest promotions.

The iPad app is now live and available for free download from the Apple App store. An Android version of the app can be downloaded from the Google Play store.

Mr Manelisa Mavuso, Managing Director of Telkom Consumer Services and Retail, explained that the development of the App was part of the company's service improvement strategy.

Other service improvement initiatives to date include improved online fault reporting mechanisms, faster ADSL installation times and a renewed culture within Telkom to go the extra mile to meet customer expectations. Telkom has also partnered with the retail industry so that customers have many, more convenient, options for paying their accounts.

Earlier this year Telkom unveiled its Financial Reports App, which offers stakeholders a convenient way to review the financial data distributed by the Company.

"These apps empower our customers to access the information they want in an easy and accessible way," said Mr Mavuso. "The convenience factor of the latest app will contribute towards achieving the high overall standards of service excellence which we have set."

"The wide range of other initiatives which have been recently launched to address service issues are also bearing fruit. Our customers can look forward to even further development of these Apps, and to tangible improvements in their customer experience as the services we offer evolve into the future, " he said.

For further enquiries, please contact:

Pynee Chetty

Senior Specialist: Media Relations

Group Communication

Tel:+27 12 642 1716

Mobile: +27 81 389 7874

Email: chettpr2@telkom.co.za

 OR

Leigh-Ann Francis

Specialist: Media Relations

Group Communication

Tel: +27 12 642 1728

Mobile: +27 81 391 4780

Email: francilm@telkom.co.za

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ABOUT TELKOM:

Telkom is a leading communications services provider in South Africa. We had consolidated operating revenue of R16.8 billion and normalised profit after tax of R1, 683 million for the period ended 30 September 2015. Total assets amounted to R41.9 billion and equity attributable to the owners of Telkom to R23.5 billion as of 30 September 2015. The group generated normalised free cash flow of R1.4 billion for the period ended 30 September 2015.

As of 30 September 2015, we had approximately 3.3 million telephone access lines in service and 1,030,441 ports connected via MSAN access. We offer business, residential and payphone customers a wide range of services and products, including:

  • fixed-line retail voice services using PSTN (Public Switched Telephone Network) lines, including ISDN (Integrated Services Digital Network) lines, and the sale of subscription based value-added voice services and calling plans;
  • fixed-line customer premises equipment rental and sales services both voice and data needs and these include PABX, Computers, Routers, Modems, Telephone handsets and other ancillary equipment;
  • interconnection services, including terminating and transiting traffic from South African mobile operators, as well as from international operators and transiting traffic from mobile to international destinations;
  • fixed-line data services, including domestic and international data transmission services, such as point-to-point leased lines, ADSL (Asymmetrical Digital Subscriber Line) services, packet-based services, managed data networking services and internet access and related information technology services;
  • Data Centre Operations includes e-commerce, application service provider, hosting, data storage, e-mail and security services;
  • W-CDMA (Wideband Code Division Multiple Access), a 3G next generation network, including fixed voice services, data services and nomadic voice services;
  • mobile communication services, including voice services, data services and handset sales through our mobile navbar-brand called Telkom Mobile;
  •  information and communication services including cloud services, infrastructure services, workspace services, global service integration management and hardware and network equipment sales locally, in seven African countries, the UK and Dubai through Business Connexion Group; and
  • other services including directory services, through Trudon (Pty) Ltd, wireless data services, through Swiftnet (Pty) Ltd.

Convergence is one of our key strategic initiatives in building a sustainable future for Telkom.  We will lead the provision of converged services in South Africa in support of our mission statement: Seamlessly connecting people to a better life.