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Telkom services in Springs, east of Johannesburg, have been disrupted following an incident of multiple cable theft in the area. Over 1000 corporate and residential customers have been affected by this crippling crime.
On Wednesday, 6 June, cable thieves broke into Telkom's underground infrastructure access to cut and remove the cables feeding seven street distribution cabinets in surrounding areas. Telkom has reported the crime and a police investigation is currently underway.
The suburbs of Casseldale and Strubenvale with telephone codes 815, 812 and 362 have been affected.
"We apologise to customers who have been affected by this incident of cable theft. Business and residential customers are severely affected due to an alarming amount of copper cable theft that results in service interruptions.
The severity of the impact is due to the fact that ICT services are a vital component to the running of businesses and an integral part of everyday living," says Theo Hess, Telkom Managing Executive for Network Field Services.
"Our technicians have already begun working on restoring services in the area and remain committed to progressively restoring all services by Monday, 11 June.Telkom has also increased security measures in the area to discourage any recurrences of this crime in the area," he adds.
Working closely with the Non-Ferrous Theft Combating Committee (NFTCC) Business Against Crime and the South African Police Services, Telkom's network protection efforts have resulted in 295 arrests over the past six months.
In our ongoing efforts to counter the scourge of copper cable theft, explains Mr Hess, Telkom has adopted various interventions, which include, but are not limited to, the following:
Affected customers do qualify for pro-rata rebates on their line rentals. Currently customers are advised to call our Billing Enquiries Service on 10210 to enquire about such rebates for the period during which their lines were non-functional. Ordinarily, once an account of a service is linked to a bulk-fault, the credit is automatically passed to the customer.
Pynee Chetty Senior Specialist: Media Relations Group Communication Tel:+27 12 642 1716 Mobile: +27 81 389 7874 Email: chettpr2@telkom.co.za |
OR |
Leigh-Ann Francis Specialist: Media Relations Group Communication Tel: +27 12 642 1728 Mobile: +27 81 391 4780 Email: francilm@telkom.co.za |
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Telkom is a leading communications services provider in South Africa. We had consolidated operating revenue of R16.8 billion and normalised profit after tax of R1, 683 million for the period ended 30 September 2015. Total assets amounted to R41.9 billion and equity attributable to the owners of Telkom to R23.5 billion as of 30 September 2015. The group generated normalised free cash flow of R1.4 billion for the period ended 30 September 2015.
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