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03 April 2012

Telkom revitalises consumer voice offerings

Telkom is streamlining its consumer fixed line voice portfolio to focus on simplicity, value and affordability.

Effective immediately a number of value added services will be offered free of charge to postpaid voice customers. These services include: Basic Voicemail, the RingBack feature, SpeedCall, Three-Way Calling and UrgentCall.

Telkom currently offers the CallCatcher feature which provides an alternative to standalone products such as Call Answer, IdentiCall and WaitingCall. The CallCatcher option bundles these three value added services in a single option.

Now Telkom Closer existing and new customers will receive CallCatcher as part of their package. However non-Closer (or analogue line) postpaid customers will receive CallCatcher for a monthly subscription of R10.00 (including VAT).

"We are aiming to create a simpler portfolio that offers clearer value to our customers and is also easier for Telkom to manage," said Mr Manelisa Mavuso, Telkom's Managing Director for the Consumer division.

"It is important to note that no systems, platforms or any other infrastructure will be discontinued – the focus is simply on creating value to our existing and potential customers," adds Mr Mavuso.

Telkom has also affected a number of enhancements on its three Closer calling plans. Closer customers now have the option of adding more minutes to their monthly packages. Previously, Closer oplans included free minutes to fixed Telkom numbers only. Now, for R80 more a month including VAT, customers can receive an additional 60 anytime minutes for calls to mobile and other fixed line networks.

In another change, a 10% discount on international calls to the top 30 fixed destinations has been extended to Closer 1 and 2 customers.

Closer 3 customers have already been enjoying this discount for some time. The discount applies to popular destinations such as Australia, Botswana, China, France, Germany, India, Kenya, Lesotho, Malawi, Nigeria, New Zealand, Pakistan, the United Kingdom, United States, Zambia and Zimbabwe.

"Telkom is on a constant drive to improve the customer experience and as such we are reviewing our voice offerings to offer even more value and simplicity to our customers," concluded Mr Mavuso.

For further enquiries, please contact:

Pynee Chetty

Senior Specialist: Media Relations

Group Communication

Tel:+27 12 642 1716

Mobile: +27 81 389 7874

Email: chettpr2@telkom.co.za

 OR

Leigh-Ann Francis

Specialist: Media Relations

Group Communication

Tel: +27 12 642 1728

Mobile: +27 81 391 4780

Email: francilm@telkom.co.za

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ABOUT TELKOM:

Telkom is a leading communications services provider in South Africa. We had consolidated operating revenue of R16.8 billion and normalised profit after tax of R1, 683 million for the period ended 30 September 2015. Total assets amounted to R41.9 billion and equity attributable to the owners of Telkom to R23.5 billion as of 30 September 2015. The group generated normalised free cash flow of R1.4 billion for the period ended 30 September 2015.

As of 30 September 2015, we had approximately 3.3 million telephone access lines in service and 1,030,441 ports connected via MSAN access. We offer business, residential and payphone customers a wide range of services and products, including:

  • fixed-line retail voice services using PSTN (Public Switched Telephone Network) lines, including ISDN (Integrated Services Digital Network) lines, and the sale of subscription based value-added voice services and calling plans;
  • fixed-line customer premises equipment rental and sales services both voice and data needs and these include PABX, Computers, Routers, Modems, Telephone handsets and other ancillary equipment;
  • interconnection services, including terminating and transiting traffic from South African mobile operators, as well as from international operators and transiting traffic from mobile to international destinations;
  • fixed-line data services, including domestic and international data transmission services, such as point-to-point leased lines, ADSL (Asymmetrical Digital Subscriber Line) services, packet-based services, managed data networking services and internet access and related information technology services;
  • Data Centre Operations includes e-commerce, application service provider, hosting, data storage, e-mail and security services;
  • W-CDMA (Wideband Code Division Multiple Access), a 3G next generation network, including fixed voice services, data services and nomadic voice services;
  • mobile communication services, including voice services, data services and handset sales through our mobile navbar-brand called Telkom Mobile;
  •  information and communication services including cloud services, infrastructure services, workspace services, global service integration management and hardware and network equipment sales locally, in seven African countries, the UK and Dubai through Business Connexion Group; and
  • other services including directory services, through Trudon (Pty) Ltd, wireless data services, through Swiftnet (Pty) Ltd.

Convergence is one of our key strategic initiatives in building a sustainable future for Telkom.  We will lead the provision of converged services in South Africa in support of our mission statement: Seamlessly connecting people to a better life.