FAQ
1. How is the Do 3G service billed?
You will be billed on your current Telkom invoice
The following line entries will appear on your bill once you have been provided with the service:
Connection fee and SIM Card
In and out of bundle Internet usage
Internet usage is billed per MB (Mega Byte) under the Data Services heading on your invoice
3G Handsets, modems and dongles sales agreement will be indicated separately on the invoice
2. Coverage areas
The network rollout is in progress. Currently there are more than 38 base stations within the Gauteng metropolitan areas. Telkom will exponentially increase network coverage over the next few months.
Aasvoelkop, Benoni, Birchleigh, Bryanston, Fourways, Checktown Building, Halfway House Exchange, Honeydew, Isando, Kelvin, Krugersdorp, Robertsham, Sunninghill Park, Sunward Park, Wadeville, Lenasia, New Doornfontein, Bapsfontein, Mainreef
Lukasrand, WNNR, Cable Hill, Midrand, Bashewa, Kameeldrif Oos, Erasmusrand, Voortrekkerhoogte, Highveld, Kameeldrif Wes, Elarduspark, Soshanguve, Silverton, Cosmos, Themba, Fairfield, Pretoria North, Rosslyn
3. What do I need to get to Do 3G?
It's simple; all you need is a Do 3G service and a modem (USB or Gateway) from Telkom to connect your laptop or desktop computer to the internet. Minimum requirement for your PC or laptop are available on Telkom's website and are dependent on the modem that you select.
4. Where is Do 3G available ?
Do 3G will initially only be in selected areas of Gauteng (see our website for details), but rest assured that coverage
will rapidly extend to other areas of the country.
5. What is a "Nomadic" service?
Telkom 3G is a nomadic service, which will enable you to access the rest of the world, by using your 3G enabled device from anywhere in the Telkom coverage area. You will be able to make and receive calls from within the coverage of Telkom’s 3G towers. You will not, however, be able to move from one tower to another while maintaining a voice call connection. A connection can be re-established when you are in range of a different Telkom 3G tower.
6. Why Wireless services?
Three years ago, Telkom announced a multi-billion rand investment in NGN-based technologies with the intention of enhanced customer services and products. It isn’t about a single network but using various NGN technologies, such as W-CDMA, to provide customer-focused services.
W-CDMA is a tried-and-tested technology and Telkom has appointed a global specialist, Huawei, as a partner. The vendor is the market leader with around 87 commercial W-CDMA networks globally. Huawei is providing a turnkey network – deployment, maintenance and operation – enabling Telkom to offer these services.
As Telkom gives customers the opportunity of touching tomorrow with cost-effective technologically advanced services, it also looks at how to satisfy customer demand. This is Telkom on the move – here, there and everywhere.
7. What does in-bundle and out-of-bundle mean?
- In-Bundle refers to services that are already included in the package
- Out-of-Bundle refers to services that exceeds the in-bundle quota of the package
8. What does peak and off-peak mean?
- Peak refers to 7am to 7pm during weekdays.
- Off- Peak refers to 7pm to 7am during weekdays; 7pm on Friday until 7am on Monday; and all day on Public Holidays
9. What is the minimum and maximum top-up?
| Prepaid |
R10 |
R500 |
R500 |
| Credit Card via IVR |
R10 |
R200 |
R200 |
| Credit Card via Web |
R10 |
R200 |
R200 |
10. Does Telkom Mobi provide for Roaming?
Telkom Mobi does not allow for roaming internationally or on other networks.
11. What should I do if my handset is stolen?
Contact 10219 or the 3G Support Centre on 0809 999 991, provide the Telkom Agent with your phone number. The Telkom Agent will disable your SIM. They will also provide you with details of getting a new SIM Card.
12. Handset or Data Device insurance.
The Handset and/or Data Device must be insured by the customer’s short term insurance.
