Frequent asked questions
1. What is the difference between FreeCall 080, ShareCall 0860 and MaxiCall 0861?
The only difference lies with who pays for the cost of the call. The three services have exactly the same functionality.
- With FreeCall 080 the called party pays for the full cost of the call.
- With ShareCall 0860 the caller and the called party share the cost of the call.
- With MaxiCall 0861 the caller pays for the full cost of the call.
2. What is meant by destinations?
Destinations are those business sites, call centres or branches to which you want calls routed to. One destination number is included in the basic package.
3. Can I route my SmartAccess calls to a cellular telephone?
No, cellular numbers cannot be used as destinations. However, the Telkom landline can be Call Forwarded to a cellular number, which means that the SmartAccess calls will also be forwarded to the cellular number.
4. To how many destinations can one SmartAccess number be routed?
The number of destinations allowed per service is theoretically unlimited. However, the routing of SmartAccess calls are based on the area where the calls originate and is limited to magisterial districts. At this point in time more than 320 magisterial districts are defined. A customer can have even more destinations when the Percentage Call feature is used with Custom AreaCall.
We do recommend that customers use the AreaCall feature and that the Custom AreaCall feature is only used when necessary, for ease of managing the service.
5. Can I have a FreeCall 080, ShareCall 0860 and MaxiCall 0861 simultaneously?
Yes, depending on your needs you can make use of one or more of these services. Many business customers use the FreeCall 080 service to attract new customers, whilst using the ShareCall 0860 for retaining the existing customer base.
6. Can I use my existing telephone line/s for the SmartAccess service?
Yes, people dialing your normal telephone number and those dialling your SmartAccess number would be able to get through to you on that specific telephone line.
However, should you wish to receive your SmartAccess calls on a separate line it is advisable to apply for another telephone, which could serve as a dedicated line for the SmartAccess calls.
7. Can I connect a fax machine, modem or telephone answering equipment to the SmartAccess destination?
Yes, any fax machine, modem or telephone answering equipment that you would connect to your landline can be used.
8. Are SmartAccess calls billed to my normal telephone account?
No, it will appear on a SmartAccess invoice that will be offered to you.
Because the SmartAccess service is billed differently therefore we create a separate invoice
Also note it will show the difference between your normal calls and your SmartAccess calls so tracking and getting stats will be easier
9. Can the full A-number (caller’s telephone number) be displayed on the SmartAccess invoice?
No, unfortunately Legislation disallow Telkom to display the full A-number to the SmartAccess customer. Only the dial code and exchange code is displayed (e.g. 012-311).
10. Can my international customers call on my smartacess, do they have to dial +270860...?
No SmartAccess is a national service
11. Who can I contact to check the progress on their application or requests or changes on there service?
