Product Description

With customers becoming increasingly demanding, businesses of all sizes are seeking new and innovative ways to provide better and more consistent customer service while simultaneously reducing operating costs.

A Hosted IP Contact Centre (HIPCC) solution from Telkom can help businesses meet this challenge by revolutionising their entire spectrum of customer interactions.

HIPCC can provide your business with a Customer Communications platform that unifies and consolidates all your communication channels and all major contact centre functions, not just in formal call centre environments but for all information workers. Its universal multi-channel access enables better interaction with customers and improved agent productivity.

Now you can get access to the most advanced contact centre capabilities without having to invest in traditional customer premise equipment. Telkom hosts all your Contact Centre technology requirements within its robust network infrastructure and extends this capability to your business virtually. You rent only those components of the solution that are required to meet the specific needs of your operations.