DSL

Quicklinks

DSL

DSL access only

Telkom as well as various ISP's and VAS operators use the Telkom ADSL access to put together Broadband packages that includes the DSL access and the Internet account to provide an all inclusive value added Internet access service. The offerings could include e-Mail, Firewalls and web space hosting, domain name services etc.

DSL access offerings

DSL up to 384kbps now only R152 p/m* DSL up to 512kbps now only R326 p/m* DSL up to 1024kbps (4Mbps trial) now only R413 p/m* Benefit from Telkom Closer discount calling plans powered by DSL

DSL installation - R598.31

Closer Calling plans available with DSL

Fast DSL
up to 384kbps

Faster DSL
up to 512kbps

Fastest DSL
up to 4096kbps

Down stream line sync speed:

Down stream line sync speed:

Down stream line sync speed:

minimum 256kbps, maximum 384kbps

minimum 416kbps, maximum 512kbps

minimum 640kbps, maximum 4096kbps

Up stream line sync speed:

Up stream line sync speed:

Up stream line sync speed:

minimum 64kbps,maximum 128kbps.

minimum 192kbps, maximum 256kbps.

minimum 256kbps, maximum 512kbps.

Benefits of Telkom Closer

DSL speeds cannot be guaranteed due to factors including line length, copper quality and network availability. Telkom does not have control over the throughput speeds once the World Wide Web or your ISP's equipment is reached.

The speed profiles for the DSL services changes as per the profiles listed below. The speed of the service is the line sync speed between the modem and the Telkom exchange equipment, throughput cannot be guaranteed once you enter the www or your ISP's domain

The Fastest DSL service has 4 sub-profiles, which are used to stabilize customers' service that experience re-synchs (service interruptions) on their ADSL lines due to last mile distance, noise and attenuation. Therefore customers that experience problems on the service may be accommodated on any of the secondary profiles below:

Secondary profile

  1. min sync rate: 640kbps; max sync rate: 4096kbps
  2. min sync rate: 640kbps; max sync rate: 3072kbps
  3. min sync rate: 640kbps; max sync rate: 2048kbps
  4. min sync rate: 640kbps; max sync rate: 1024kbps

What the above entails is that if a customer does not sync at the profile listed in A above they will be accommodated on B, C or D depending on the line sync speed.

How do these profile benefit you?

Fast and Faster DSL customers who are unable to connect (sync) at the speed relevant to that service i.e. Fast DSL at 384kbps due to factors such as line length or quality will be accommodated down from 384Kbps in 32Kbps decrements, but not lower than 256Kbps, until the service connects (sync's successfully). Customers who apply for any of the DSL service will be accommodated on the highest speed possible as per the profile for that service explained above. Should your line not sync at the required speed we will attempt to sync your line down from the speed applied for in 32kbps decrements. Existing services are deemed acceptable should they fall anywhere between the profiles for that service.