Telkom SA SOC Limited

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Faults

Faults

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Easy and convenient access to report and track faults online and trouble-shoot. This service does not require login.

Report a fault

The report a fault service, provides the ability to report a fault ranging from line, equipment to DSL etc.

Report a fault online (incl. DSL)
Report a fault online
Report an ISP fault online
Report an ISP fault
Report a fault via SMS*

Residential customers can report their faulty telephone service by sending an SMS to 30591.

* Please include the word SERVICE and your 10 digit telephone number when logging a fault.

* Please note that the SMS is free.
Instructions on using this service

Track a fault

To receive the latest status and progress on an existing fault.

Track a fault

Self-help Trouble-shooter

The Self-help Trouble-shooter will assist you to diagnose and fix problems related to:

Telephone lines
Telephone instrument & line jack
ADSL
Internet and e-mail
Outdoor lines

Benefits

No unnecessary call out charges due to faulty instruments
Potentially restore your service easily by using step-by-step self-help functionality available online.

Self-help Trouble-shooter