Telkom SA SOC Limited


Easy and convenient access to report and track faults online and trouble-shoot. This service does not require login.

Report a fault

The report a fault service, provides the ability to report a fault ranging from line, equipment to DSL etc.

Track a fault

To receive the latest status and progress on an existing fault.

Track a fault

Self-help Trouble-shooter

The Self-help Trouble-shooter will assist you to diagnose and fix problems related to:

  • Telephone lines
  • Telephone instrument & line jack
  • ADSL
  • Internet and e-mail
  • Outdoor lines


  • No unnecessary call out charges due to faulty instruments
  • Potentially restore your service easily by using step-by-step self-help functionality available online.

Self-help Trouble-shooter