Customer Centre
Faults
Easy and convenient access to trouble-shoot, report and track faults online. This service does not require registration.
Self-help Trouble-shooter
The Self-help Trouble-shooter will assist you to diagnose and fix problems related to:
- Telephone lines
- Telephone instrument & line jack
- ADSL
- Internet and e-mail
- Outdoor lines
Benefits
- No unnecessary call out charges due to faulty instruments
- Potentially restore your service easily by using step-by-step self-help functionality.
Report a Fault
Report a Fault (incl. DSL)
Provides the ability to report a fault ranging from line, equipment to DSL etc.
Query a fault
