NOTE 1a Reduced installation charge and monthly rental for social pensioners:
In respect of one main basic telephone service for residential purposes for the recipient of an older persons, disability and war veterans grant, as defined in the Social Assistance Act, 2004 (Act 13 of 2004) as well as other pensioners whose total monthly income is not more than the maximum pension of the aforementioned social pensioners: Provided that such a person renders proof to the satisfaction of Telkom SA Limited regarding his/her status as a pensioner and that he/she is the head of the household at the address where the telephone service is to be provided to him/her or that he/she requires the telephone service for his/her own use in an old age home or similar institution.
Social pensioners retain their reduced line rental if they apply for any supplementary services such as TalkPlus, Surfmore, ADSL etc. However, if a social pensioner choose to subscribe to the InfinitCall Plan he/she will forfeit the reduced rental and the service will be converted to a normal full rental residential service.
NOTE 1e Telephone services provided on a temporary basis for use by political parties either for election campaigns and at polling booths for the election of members of parliament, or for campaigns in connection with referendums and at polling stations established for referendums. The minimum monthly rental is equal to the rental for one month applicable to permanent services.
NOTE 1f To Members of Parliament and session officials in Cape Town and vicinity for the duration of the Parliamentary session. Monthly rental is payable on a pro rata basis from the date on which the service starts until the date on which it is terminated.
NOTE 1g Ordinary refers to customers not qualifying for a concession or rebate in terms of Note 1.
NOTE 1i The installation of the first exchange connection for clinics, hospitals, schools, libraries and local authorities is free of installation charge. For all subsequent services the normal prescribed charges apply. The appropriate rentals are payable at all times.
NOTE 2c Should advice of charge be requested for fixed-time calls, the surcharge for advice of charge is payable in addition to the surcharge for fixed-time calls.
NOTE 2d The prescribed manually-operated call charge is payable in respect of each individual connection. The call charges are assessed from the exchange where the conference call originates and is payable in addition to the connection charge. Metering of the call should only commence once all the parties have been connected.
NOTE 2e The connection charge is payable when a booked conference call is cancelled within 30 minutes before its commencement.
The minimum-rental area is the built-up area within an exchange area.
NOTE 3a The distance for service beyond the minimum-rental area is measured according to the radial distance from the exchange.
NOTE 3b Distance for a portion of the line beyond the minimum-rental area, measured along the actual route or nearest road, whichever is the shorter, per kilometre or portion thereof, per pair. The total rental consists of the fixed rental for the portion within the MRA plus the per pair kilometre charge beyond the MRA.
NOTE 3c Line rental per kilometre or portion thereof based on the radial distance between the various trunk line exchanges and, where applicable, the radial distance between the trunk line exchanges and the terminal exchanges, per pair
NOTE 3d Line rental, irrespective of the length of the wires, per pair.
NOTE 3g Between different exchanges or between different exchange areas in grouped telephone exchange systems. Line rental based on the radial distance between the various trunk-line exchanges and, where applicable the radial distance between the trunk-line and the terminal exchanges.
NOTE 3h The rental consists of the appropriate fixed rental for the portion of the line within the MRA plus the total per kilometre charge of the line beyond the MRA as per item A1.2.3 f (iv).
NOTE 4a First reprogramming of a new system within 14 days from the date of installation: no charge.
When reprogramming must be done without a visit to the customer's premises or to cater for additional exchange lines, tie-lines
or extension lines : R202.33 (Excl VAT).
Reprogramming which requires a visit to the customer's premises: R202.33 + R259.00 = R461.33 (Excl VAT).
NOTE 5d Where more than one line/service is provided/transferred simultaneously on the same premises, the reduced installation/transfer charge is applicable to all such lines. This means, if for example an exchange connection is provided together with an indoor extension to the same customer on the same premises at the same time, then the reduced installation charge applies to both these lines. Any combination of lines provided to the same customer on the same premises at the same time are therefore subject to the reduced installation charge.
NOTE 5h The installation charge only applies if one or more headsets are delivered at the customer's premises at the same time. The installation charge falls away when the headset/s is/are provided simultaneously with other authorized work. Telkom rented headsets may only be used on Telkom rented PABX systems and under no circumstances on private PABXs.
NOTE 5i If the instruments are provided simultaneously with other authorized works which are undertaken on the customer's premises the service charge applicable to the exchange of a standard instrument over the counter will apply. This tariff is also applicable to the second and subsequent instruments where more than one is installed simultaneously.
NOTE 7a Subscriber private meter for use by a customer at an automatic exchange with variable time interval metering: The charge includes the activating facility in the exchange.
NOTE 7b Activating facilities in telephone exchanges for subscriber private meters provided on PABX systems, per junction line equipped with such facility.
NOTE 7c The charges prescribed apply over and above the charges applicable to the type of service on which the auxiliary/Customer's Premises Equipment is used.
NOTE 7d The monthly rental for subscriber private meter facilities in telephone exchanges is not included in this tariff.
NOTE 7e No monthly rental is payable where these instruments are used on single lines. However, where these instruments are used on switchboard lines the prescribed montlhly rental is still applicable.
NOTE 7f An additional R259.00 (Excl VAT) to be debited manually when installed by Telkom at a customer's premises
NOTE 7g The installation charge only applies if Telkom is requested to provide the product at the customer's premises. The amount must be debited manually.
NOTE 7h Service no longer provided - rental for existing customers only.
NOTE 8a The rental for bothway transmission is double that for one-way transmission
NOTE 8b For the distance between two exchanges, based on the radial distance, per kilometre or portion thereof, per pair
NOTE 8c For each of the portions of the line between the terminal exchange and the client's premises, per pair.
NOTE 8d NB - The rental is for one-way transmission. The rental for bothway transmission is double that for one-way transmission.
NOTE 8e Per indicator taken up on the switchboard of a private branch exchange (payable over and above the above-mentioned charge for wires).
NOTE 8f Telephone circuit for facsimile telegraph transmission only with equipment being provided and maintained by the lessee.
NOTE 8g Standardized telephone circuit to provide general telecommunication channels for the sole use of the Lessee, the equipment for the division of the telephone channel being provided and maintained by the Lessee.
NOTE 9a Installation or transfer of any service or device which is undertaken after hours on request of the customer will be carried out at the prescribed installation/transfer fee plus 40%. In case of the recovery of a service/device the standard service fee plus 40% will apply.
NOTE 9b If an extension line is transferred at the same time as a facility, the transfer charges quoted are
payable over and above the normal transfer fee for the extension.
NOTE 9c The outdoor transfer of a service in effect means the discontinuance of the existing service and the provision thereof at the new location/address. The charge as for a new installation thus applies.
NOTE 9d Any type of telephone, device or exchange connection provided on a temporary basis for use by political parties either for election campaigns and at polling stations for the election of members of Parliament or for campaigns in connection with referendums and at polling stations established for referendums
NOTE 9e The indoor transfer fee applies when a service is transferred within the same building, as defined in the Commercial Policy Reference Document.
NOTE 10 FREE CALLS - Notwithstanding the rates in table A1.6 no charges are applicable to the following calls
NOTE 10 a Local calls made from customers:
Flat-rate exchanges - irrespective of the duration of the call
NOTE 10b Multi-party and party-line services:
For calls between customers on the same line or to customers connected to the same exchange or its auxiliary exchanges or to another exchange in the same group in grouped telephone-exchange systems
NOTE 10c Automatic party lines:
For calls between customers on the same line
NOTE 10dFor calls between customers connected to theoretical exchanges (TES) served by the same control exchange and to customers connected to the relevant control exchange..
NOTE 11 DIFFERENT CALL CHARGES - Notwithstanding the rates in table A1.6 the following charges apply:
NOTE 11a Payphones at exchanges that are not equipped with facilities for metering according to variable time interval (VTI) as described in conditions of contract:
For calls to customers or other payphones connected to the same exchange: Payphone unit call charge per three minutes or portion thereof.
NOTE 11b Payphone calls at automatic exchanges equipped with facilities for VTI metering.
The call charge is prescribed in table under item A1.6.1 for calls with VTI metering, except that no charge shall be raised for any unexpired metering period that has already commenced when the connection is made.
NOTE 11c For calls to customers or other payphones connected to the same exchange:
Local call charges (0-50km) in the Table under item A1.6.2 applies.
NOTE 11d Payphones with VTI facilities in grouped message-rate exchange systems:
Local call charges (0-50km) in the Table under item A1.6.2 applies.
NOTE 11e To customers or payphones connected to exchanges in different groups:
The metering periods in the Table under item A1.6.2 apply.
NOTE 11fReserved NOTE 11g For calls between customers connected to the same exchange or its auxiliary exchanges or between exchanges in the same group in grouped telephone-exchange systems:
Rate A in the Table under item A1.6.2 applies.
NOTE 11h For calls in grouped message-rate exchanges made by customers from exchanges in one group to exchanges in another group, the metering periods as prescribed in the Table under item A1.6.2 apply.
NOTE 11i For calls between exchanges in one group and exchanges in another group in grouped telephone-exchange systems, the charges per call as prescribed in the Table under item A1.6.2 apply.
NOTE 11j Customers and payphones connected to any other exchange than the controlling exchange, the trunk call charges prescribed in the Table under item A1.6.2 apply with the relevant TES as the measuring-point exchange.
NOTE 11l Automatic message-rate exchanges - Local call charges (0-50km) in the Table under item A1.6.2 applies.
NOTE 11m For calls between exchanges in one group and exchanges in another group in grouped telephone-exchange systems, the charges per call are as prescribed in item A1.6.1
NOTE 11o For calls from customers connected to the controlling exchange of a TES to customers and payphones connected to the relevant TES.
Local call charges (0-50km) applies.
NOTE 11p From a payphone connected to the controlling exchange of a TES to customers or payphones connected to the relevant TES:
Local call charges (0-50km) in the Table under item A1.6.1 applies.
NOTE 11q From a payphone connected to a TES to customers or payphones connected to any other exchange than the relevant TES or the controlling exchange, the trunk call charges prescribed in the Table under item A1.6.1 apply with the relevant TES as the measuring-point exchange.
NOTE 12a Any type of extension line of which the terminal points are not in the same building, shall be calculated at the charge for indoor wiring where applicable plus the prescribed charge for outdoor wiring.
NOTE 12b Telephone extensions on different premises than the main service (including rental for standard instrument) - The rental for outdoor wiring should be added to the rental for same premises extensions where applicable. Since 1 April 2003 outdoor extensions are restricted to the same premises.
NOTE 12c Exchange or extension lines terminated on first unit. The prescribed tariffs apply.
NOTE 12d Each individual telephone instrument in the Plan system shall be regarded as an extension line.
NOTE 12e When Telkom is requested to provide an indoor extension off an automatic residential and single line business exchange connection, it is done so against payment of a once-off installation fee. The wiring and jack becomes the property of the customer but a mandatory monthly maintenance fee is payable to secure free maintenance of the extension wiring and jack.
NOTE 12f The installation charge is not applicable where a telephone instrument of Telkom SA Ltd is replaced on an existing extension.
NOTE 13a The REUEC charge must not be applied to services that carry a prescribed installation charge that is lower than the REUEC charge. For example, the social pensioner rate will apply when a pensioner rate will apply when a pensioner obtains a service under the REUEC conditions.
NOTE 15a Zero charge applies where renter passes away and account is transferred on to the name of the spouse, or where a woman has married and requires that the registers be changed to her new surname. The same applies where a woman gets divorced and requests the surname to be changed to her maiden name. See Chapter 49 of Vol. 4 of the Commercial Policy Reference Document.
NOTE 15b Charge is per invoice (bill group) irrespective of the number of lines per invoice.
NOTE 16a Telephone service on board a ship for a period not exceeding three months.
NOTE 16b Rental and installation charges already included in the tariffs for the main service or extension.
NOTE 16c Exchange connection, includes DSL, VSAT & ISDN BRA.
NOTE 16d Telephony products 2: These are private telephone attachments/products such as loudspeaker telephones that are made available to the public by private firms and are only tested by Telkom.
NOTE 16e Abbreviated dialing (SpeedCall) - A block of 10 numbers is regarded as one facility.
NOTE 16 f Change of main telephone number only = R116.85 (Excl VAT)
Change of MyRing secondary number/s per occasion = R23.35 (Excl VAT)
Change of main number and secondary number/s simultaneously = R116.85 (Excl VAT)
Reconnection payable for main number only.
NOTE 16h This service has been replaced by the Enhanced Service facilities and should no longer be provided to new customers. The tariffs apply to existing customers only. In the event of a PlusFacility customer requesting the amendment of facilities within an existing packet the service must be transferred to the Enhanced Service features.
NOTE 16i The installation charge per point, only applies where a tie line is provided between two or more control units situated next to each other to extend the capacity of a Diana System. The rental per point is covered by the tie line port rental. Where the control units are installed far apart e.g. in separate buildings or floors the usual prescribed tariffs for the relevant line/s apply.
NOTE 16j Where more than one TalkPlus facility is provided simultaneously, the installation (registration) fee as for one single facility is payable. The same policy applies when more than one facility is amended at the same time.
NOTE 16k A registered customer of a telephone service can obtain a copy of his/her telephone account/detail bill, free of charge. However, if a third party should request a duplicate of a customer's account, the request must be handled in accordance with the conditions contained in Chapter 44 of the Telecommunications Manual (4), and the charge must be applied.
NOTE 16l Additional data volume can be obtained at the price quoted. The upgrade will be in operation for a minimum period of 30 days. The service will be downgraded at the customers request only after 30 days. No downgrade fee will be charged.
NOTE 16m ADSL charges are payable in addition to the exchange line charges (installation and rental).
NOTE 16n All national telephone calls (Standard & Callmore) within the Telkom network to 5 pre-selected telephone numbers are subject to 10% discount.
NOTE 16o The monthly charge consists of the normal ADSL connectivity rental, service fee and modem price based on a 24-month
interest free installment plan. Should a customer cancel the service before the contract expires, a cancellation fee of R62.19 (Excl VAT) per month for the number of months remaining in the contract will be charged.
NOTE 16p The physical conversion to PrepaidFone is not possible. Conversion from ISDN BRA to PrepaidFone must be treated as the discontinuance of the ISDN and new provision of the PrepaidFone service at the prescribed rate.
discontinuance of the ISDN and new provision of the PrepaidFone service at the prescribed rate.
NOTE 16qThe exchange connection charges are payable in addition to the SSO charges. In the event of a SSO indoor transfer only the tariff
for the indoor transfer of the exchange line/s Is/are payable. In event of an SSO indoor transfer only the tariff for the indoor transfer of the exchange line/s is/are payable.
NOTE 16r The charge only applies if a Telkom technician is required to do the installation. The self-install option does not apply to the DSL Bundle options and the DSL Premium/Supreme packages.
NOTE 16s Where an indoor transfer of a service on the same premises is required simultaneously with the conversion of one service to another, only the conversion charge is payable. No indoor transfer fee must be added.
NOTE 16t Direct-a-Call is only provided to business customers and for the purpose it is intended.
NOTE 16u The prescribed monthly rental for the applicable DSL service will apply irrespective of whether it was self installed by the customer or by Telkom.
NOTE 16v Fast DSL based on 384kbps technology
Faster DSL based on 512kbps technology
Fastest DSL based on 4096kbps technology
NOTE 17d A portion of an hour should also be billed according to the hourly charge.
NOTE 17e The installation charge will be waived if MSN and DD services are installed at the same time as a basic access service.
NOTE 17f The installation charge for supplementary services should b e waived if it is provided simultaneously with the initial provision of the BRI or PRI service.
NOTE 17g Rental for DDI numbers applies per BRA. If a customer has 3 BRA connections and the DDI numbers are split amongst the 3 links, the charge is rental x 3.
NOTE 25b This service fee is charged universally for all additional services rendered, including inspection of original telegram, submission of telegram in accordance with summons, copy fee, search fee, repetition of telegrams, paid service advice and enquiry fees.
NOTE 26a Teleprinter equipment with a signaling speed of more than 50 baud can only be used over private teleprinter and data circuits
NOTE 26bA number of pedestals are still in use but new orders cannot be accepted. If a pedestal is transferred together with a teleprinter the indoor transfer is levied on the teleprinter only
NOTE 26c When any of the attachments or miscellaneous equipment like perforators, transmitters or re-perforators are transferred together with a teleprinter, only the transfer charge for the teleprinter is levied
NOTE 27a Datel terminal point equipment is no longer provided by Telkom. Customers must be informed to approach suppliers of modems and computer equipment.
NOTE 28a Private lines are currently provided by means of digital transmission equipment and the Voice Grade Leased Line (VGLL) Terminating Unit (TU) provides an analogue interface to the customer. In all instances where these lines are provided the VGLL TU must be specifically configured for the customer's application.
NOTE 28b Should a line extend from a point within the minimum rental area (MRA) of an exchange to a point beyond the MRA, the portion beyond the MRA is charged in addition to the portion within the MRA.
NOTE 28c A customer who operates a voice-grade leased line at 4 800 or 9 600 bit/s is advised, but not obliged, to request Telkom to condition it in accordance with ITU-T Recommendation M1020.
NOTE 29e The network access circuit shall be rented permanently.
NOTE 29f If both the termination points of a circuit are within the boundary of the same exchange, rental and installation must be charged for both terminations. Over and above these amounts, the fixed line charge must always be applied irrespective of the distance between the terminal points
NOTE 29g Rental is calculated per pair and installation per terminal point.
Saponet is the public-switched data network that forms the backbone of all Telkom's value-added Telematics services known as Easy Access, Triple-X and Speedlink. Triple-X caters for low-speed to Saponet-P for customers who may have relatively small volumes of data to transfer.
NOTE 30a A Saponet X25 port may have a maximum of 256 logical channels
NOTE 30b This charge covers the entire PVC and it is therefore not levied at both ends of the circuit.
NOTE 30c This charge is applicable only in those cases where the access circuit could have been equipped with baseband modems, or could have been provided by means of Diginet, but a customer preferred to have an analogue modem. The same charge applies to all bit-rates
NOTE 30d Triple-X access to Saponet-P is no longer available to new customers. Please recommend Diginet access.
NOTE 30f This charge is levied to recover the costs of providing the dial-in ports, as well as the average costs of outgoing telephone calls in the case of dial-out calls.
NOTE 30g Applies to calls that are successful, and to those that are unsuccessful for reasons beyond the control of the network, e.g. cases in which the called terminal is unable to accept a call.
Diginet is the digital data service that provides efficient and reliable point to point data connections between business locations.
NOTE 31a If a Diginet link is used as an access circuit to Saponet, (i.e. the circuit between a customer's premises and the data switching exchange), the customer pays for a Diginet port charge at the multiplexer in his parent telephone exchange, but not for a Diginet port charge at the multiplexer in the data switching exchange.
NOTE 31b Telkom may elect to install a Diginet multiplexer at a customer's premises, instead of connecting a customer to the nearest telephone exchange. A multiplexer has a complement of 31 time slots terminating in Diginet ports.
NOTE 31c Unused time slots carry a reduced port charge and a 64 bit/s fixed line rental.
NOTE 31d No Megaline installation or local end charges should be used in the case of single circuits unless the customer requests and insists that a 2 Mbit/s (currently only 1984Kbit/s is available) local-end be installed for his exclusive use (dedicated access circuit). Normal Diginet Network access charges to be applied to all speeds (i.e. 128kb/s to 1984 kb/s).
NOTE 31e Where the multiplexer is on the customer's premises the radial distance is calculated from the local exchange that would normally serve the customer.
NOTE 31f A multipoint network comprises three or more terminal points interconnected by means of multipoint extensions, including a multipoint extension to SAPONET, terminating in multipoint junction equipment. The charge for each multipoint extension is levied between the relevant terminal point and the multi-junction equipment point where the multi-dropping occurs. In the case where a line interconnecting two multi-junction equipment points in a multipoint network, the charge for the radial distance between the two multi-junction equipment points is levied.
NOTE 31h If the service is provided by means of a long-line NTU (model 804), the distance is calculated from the local exchange that would normally service the customer.
FrameExpress is a streamlined version of the X.25 packet switching system that has been designed to increase network speed with low network delays and effective utilization.
NOTE 34a The FrameExpress tariff structure comprises of 2 elements. These are monthly port charges and the flat rate Committed Information Rate (CIR) prices based on the port speed and the CIR purchased by the customer.
Port charges:
The maximum port speed of FrameExpress has been lowered to 1984Kbit/s. The port speed cannot be higher than the maximum speed of the access circuit. Each port speed has a minimum and a maximum CIR where the maximum will also be equal to the maximum speed of the port except for 1984 kb/s. When a 1984 kb/s port is rented, the maximum speed that is guaranteed, is the same as for 1024 kb/s. A customer renting a 1984 kb/s port can however operate at speeds ranging from the minimum speed up to speeds beyond the maximum speed guaranteed for the port when the network is not handling a full load.
Flat rate CIR:
The flat rate CIR prices have replaced the packet count charge that was traffic based. With the flat rate CIR prices the customer can have unlimited usage when the network is not busy but Telkom will only guarantee a CIR equal to the CIR price the customer is paying for when the network is busy. Higher CIR's can be purchased in allotments of 8 Kb/s. A new CIR flat rate prices have been added that is the only exception where the allotments of 8 Kb/s is not applicable.
NOTE 34b The circuit charges for access to FrameExpress are not included in the port charges. The Digital Access to FrameExpress prices are therefore applicable and must be applied over and above the port and CIR prices.
FrameExpress Diginet-Plus access speed
Although the maximum port speed for FrameExpress has been lowered to 1984Kbit/s, the Diginet-Plus access speed must remain at 2048Kbit/s to allow for management on the Diginet circuit. The management is absolutely essential to reduce data errors on FrameExpress to a minimum.
NOTE 34c Up to five Permanent Virtual Circuits (PVC's) can be configured on each FrameExpress port. No additional fees are charged for the configuration of PVC's.
NOTE 34d When PVCs need to be reconfigured or multiple configurations are needed, the current fee under Item A2.11.1 d (i) applies for every 5 configurations per occasion. Should a sixth configuration be necessary on the same occasion, the fee is charged again for the sixth configuration or any number of configurations between 6 and 10.
NOTE 35a No charges are levied for after-hours repairs. The details of whether after-hours repairs should also be done in the case of party line services etc. is left to the discretion of regional offices.
After-hours repair service is rendered during the following hours:
Monday to Friday : From 17:00 until 07:30 the following morning
Week-ends : From 17:00 on Fridays until 07:30 on Monday mornings
Public Holiday : From 17:00 on the preceding workday until 07:30 the next workday.
NOTE 36a Operators fee: Calculated from the time the operator starts preparing the message for transmission until the call is terminated.
NOTE 36b The ordinary call charge is also payable. A minimum charge for three minutes applies to all calls except those to which a minimum charge of one minute applies. Any portion of a minute will be rounded off to the next minute.
NOTE 36c Rental for machine: Calculated from the time the operator starts preparing the message for transmission until the call is terminated
NOTE 36f The Telex distance bands have been changed to include only 0-200km and >200km. The issue of local calls is therefore not applicable any more.
NOTE 36g The Telex distance bands have been changed to include only 0-200km and >200km. The issue of junction calls is therefore not applicable any more.
NOTE 41a Pure Megaline and Megaline-Plus Bronze services may no longer be provided as new services. The "Silver" attribute has been removed from the Megaline Plus name. Only Megaline Plus services are offered as new services. Megaline-Plus services are enhanced Constant Bit Rate (CBR) broadband services. These services enable broadband (2M/bits or higher bandwidth) applications using Asynchronous Transfer Mode (ATM) switching and statistical multiplexing through the Telkom national network. ATM transports units of information in fixed length cells and supports wide area network applications consisting of data, video, voice and imaging over a single broadband access facility.
Megaline-Plus provides current Megaline customers with the benefits of new technology through Telkom's national ATM network. Customers will receive these benefits and improvements in service reliability on the main link portion of their service.
Megaline Plus is a further service enhancement using ATM switching to allow the addition or change of end locations, with customer selected priorities on an application by application basis. Both Megaline Plus and Megaline Plus provide guaranteed CBR speeds (2 M/bits, 34 M/bits & 140 M/bits) between the customer's end locations.
Note 41b Should a customer need a Megaline service for a period of less than a year and is unwilling to enter into a one year agreement, the higher price is available to accommodate his needs of less than a year.
The "Silver" attribute has been removed from the ATM Express name. ATM Express services are Variable Bit Rate (VBR) services that provide scalable bandwidth speeds higher than 2 M/bits using Asynchronous Transfer Mode (ATM) switching. These services allow access to the extra bandwidth speeds (M/bits), when there is space on the link and are variable from a guaranteed minimum speed up to a specified limit.
ATM Express Standard (Old Bronze) is provided only at a 2M/bits bandwidth speed. ATM Express is provided as a total service solution up to and including the customer's premises. ATM Express enables bandwidth speeds of 2 M/bits, 34 M/bits, 140 M/bits and 10 BT. The service has a re-routing capability that can switch the connections automatically if failures occur on links NOTE 41d Due to cost implications, temporary services cannot be provided on 34Mbit/s and 140Mbit/s.
NOTE 42a The two 64k/bit channels are combined in one 128k/bit channel. Telephone calls are double the price. The ISP will guide the customer how to convert to 128 k/bits and what equipment etc. is required.
NOTE 42b The 10,20, 30 refer to the number of Internet Callmore hours that a customer gets free.
