Who do I phone to order a Mail solution?
Give us a call on 10210.
Who do I phone if I have a problem with my Mail solution?
Phone our technical support desk on 10210.
Who do I phone if I have a problem with my Telkom Internet email service?
Phone our technical support desk on 10210, available 7 days a week between 06:00 - 24:00.
What is the difference between my username and my login name?
They are the same thing. Our computers need to know who is using our service, and so each "user" (someone who makes use of our service) is given a specific name, eight letters or less in length. One of our computers keep the records, or logs, of who is connected, when, and for how long, so this name is also called the "log-in" name.
What is my email username?
For Telkom Internet it is the same as your dialup username, without the "@telkomsa.net" i.e. everything after the "@" sign must be removed.
Who do I phone if I forgot my username or password for email services? Or to change / reset my password?
Phone our technical support desk on 10210, available 7 days a week between 06:00 - 24:00.
What is your Primary DNS/Secondary DNS?
Primary DNS: 196.25.1.1. Secondary DNS: 196.25.1.9. When setting up your dial-up connection, you need to specify your Primary Domain Name Server & Secondary Domain Name Server.
What are the incoming / outgoing mail servers?
When setting up your email client (MS Outlook Express), you need to specify your incoming & outgoing mail servers. Our incoming mail server is pop3.telkomsa.net and the outgoing mail server is smtp.telkomsa.net.
What is the size of a standard Telkom Internet mailbox?
10 Megabytes or 500 email messages. You can request to have your email space increased to suite your needs. For all Telkom Internet value added services contact our Service Activation Team on 10210, apply online or email us
Is there a limit to how many emails I can send at once?
Yes. Our mail server will not allow a user to send email messages to more than 25 email addresses in one session.
How do I get my email or dial-up settings faxed to me?
Contact the support desk on 10210 and request your details to be faxed or emailed to you. Please specify your operating system e.g. Windows 98 / 2000 / ME / XP or Mac OS.
How can I add / remove an alias on my email account?
Email a request to idirect@telkomsa.net to request an alias to be added to your account. Please specify your existing email account. You may also contact our Service Activation Team on 10210.
How do I enable email forwarding to a different email address?
You can send an email to idirect@telkomsa.net or support@telkomsa.net to request the email forwarding facility to be added to your existing email account, at NO additional charge. Please specify the email address where your email should be forwarded to. You may also contact our technical support desk or Service Activation Team on 10210. To remove forwarding, contact the same contract centres.
How many aliases do I get with one email account?
You get five aliases per email account. To order additional email aliases at R2.10 per alias, contact our Service Activation Team on 10210.
How do I access the email online?
Visit the Webmail website – webmail.telkomsa.net and log on using your email username and password.
How do I set up my email?
Consult our online tutorial.
How do I pay my TBIS account by Debit Order facility:
Should you wish to be included in our automated payment facility please contact 10210.
Payment Procedure: TBIS Account Payments – Debit Order
To ensure that your payments are timorously allocated to your account, please ensure that your account number (012345678-1) is used as reference when making payment of your account, by means of direct deposit or electronic transfer methods. Note that for payments made at ABSA, the full account number without the hyphen should be used as reference (0123456781). TBIS Bank Account Number: 01017463710 Branch Code: 632005 - ABSA BANK MIDRAND
If you would like to receive your monthly invoice via email, TBIS Debit Order Account.
Please kindly submit your request to the following email address: mailto:idirect@telkomsa.net
For account payments, to your Telkom Account, using your Internet Banking facility,
Please ensure that your Telkom account is added to your Internet banking profile. To add Telkom to your Internet Banking profile, you need to contact your banking institution. Telkom is an approved beneficiary. Once Telkom has been added as a beneficiary on your Internet banking profile, Please ensure that your Telkom Account number located at the back of your Telkom account is used as reference when making payment to your account. The reference number is 19 digits long.
Telkom Internet Account Payments – (Telkom Account.)
For normal over the counter payments, please click on the following link, for your nearest Telkom Shops.
Email Solution: Glossary
Catch All Email Account
Any messages sent to your domain that do not match a valid account will be forwarded to your primary account.
Email (Electronic Mail)
Mail that is sent to other people along the Internet/Intranet, through an email client or email server.
Email Alias
Additional email addresses that point to an existing main email address. Using email aliases means that additional email addresses may be set up without the need for additional separate email accounts.
Email client
A software program that allows you to send and receive email messages. Common email clients include Netscape Messenger, Outlook Express and Pegasus Mail.
Email server
A computer used to direct messages to the appropriate place. When you send an email using your client software, it is sent to the server which then processes it and sends it to the appropriate party.
ISDN (Integrated Services Digital Network)
An international telecommunications standard for providing a digital service from the customer's premises to the dial-up telephone network.
Mailing list
A forum where email messages are delivered to the people who subscribe to the list using special Mail List software.
SOHO (Small Office/Home Office)
So-called SOHO products are specifically designed to meet the needs of professionals who work at home or in small offices.