Intelligent communication solutions for your dynamic business

In today's sophisticated business environment, companies are required to constantly enhance productivity and efficiency. At Telkom we are committed to offering you innovative business communication solutions that will optimize your return on investment. The LG manufactured OptiCon PBX range from Telkom offers a communication solution to address the requirements of your dynamic business. With the OptiCon your needs are easily implemented due to integrated sophisticated features, productivity enhancing applications, office mobility and more. Our IP enabled OptiCon IP and full IP OptiCon IPECS introduce the latest state-of-the-art voice and data convergence technology into the small, medium and large PBX market at a very competitive price. Due to impressive modular design, the IP enabled OptiCon IP offers you a very competitive, traditional digital PBX with the ability to expand into IP convergence technology as and when your company chooses, with maximum investment protection.

What can the OptiCon do for your business?

If sophisticated, high-tech and reliable telecommunications with technology investment protection are what you require for your business, then Telkom's OptiCon is your natural choice. The OptiCon IP and OptiCon IPECS offers you the ability to leverage the advantages of IP (Internet Protocol) technology to experience the lower total cost of ownership of an integrated voice and data solution .The OptiCon IP and OptiCon IPECS utilizes state-of-the art convergence technology to offer an extensive range of modern features, facilities and solutions that meets the highly demanding communication requirements of modern business. The OptiCon will assist you in outlining a successful future for all your business's communication needs. The OptiCon is available as both an outright purchase and rental option. The rental option is Telkom's specialized solution to give you peace-of-mind with no technology risk. The decision is yours as to which option best suits your business.

What exactly is the OptiCon and what make it so special?

• Manufactured by LG, the OptiCon IP and IPECS's intelligent architecture simply lets you configure the best solution for your needs, easily communicates with others, improve employee productivity, enhance your customer's contact experience and could lower the total cost of ownership by leveraging of a single IP infrastructure for both your voice and data requirements.
• OptiCon IPECS employs IP at its core to route calls and manage communications to deliver a complete and sophisticated set of integral features and functions to simplify your internal telephony needs and share those expensive external communication needs.
• Office mobility and anywhere connectivity is one of the major advantages of the OptiCon PBX
• It is a highly advanced, cost effective, efficient and sophisticated solution. It's easy to use and is designed to meet the challenging communication needs of small, medium and larger sized business offices.
• Employing Universal Card Slot modular architecture, the cabinets house an array of plug-in Printed Circuit Boards for various network and terminal interfaces
• The OptiCon can be tailored to meet the short and long-term needs of even the most sophisticated business and most demanding users.
• The OptiCon will enable you to make all the right moves to gain the ideal competitive edge over your competitors.

Which system should you choose?

• The OptiCon range is suitable for businesses requiring between 2 and 450 telephone extensions.
• All systems are modular and will allow you to choose a combination of exchange and extension ports to suit your requirements.
• A Telkom Business Sales representative will design and recommend a system based on your specific requirements.

OptiCon terminal

IP Terminal

• The aesthetics and ease of use of the systems are enhanced by the modern design of the range of digital and IP terminals.
• The wide variety of terminals lets you select the right communication tool for each user's specific telephony needs, from basic telephony to a feature rich multi-media (including video) collaborative communication terminal with the Soft-phone … and everything in between
• You simply press a button to access the telephone numbers and facilities that you use regularly.
• A standard handset or an optional headset can be used on all terminals.
• Internal call information such as the number dialed or the name of the person calling your extension is displayed on the terminals with digital displays.
• Exquisite, superior quality cordless telephones can also be used on all our OptiCon systems.
• DSS (Direct Station Select) units are available for terminals connected to the OptiCon to display exchange line and extension status and information

What else does the OptiCon offer?

A range of optional support products has been specifically designed for the OptiCon to enhance your business by improving on your productivity and efficiency.

Note: Some of the features and facilities are optional or model specific.

Telecorder

Basic Voice Recording functionality for your PBX system - at a very competitive price.

• Teltrace Office and/or Teltrace OfficePro is a powerful PC based application that allows you to monitor and control telephone and system usage within your business.
• It electronically monitors the number of calls your business makes, as well as the average call length for example.
• Teltrace Office and/or Teltrace OfficePro are available in different configurations, thus allowing you to easily upgrade to a higher capacity system that suits your evolving business needs.
• Teltrace OfficePro can manage the head office and branch offices of your organisation from a central point via RS232, PSTN, LAN or WAN.
• The comprehensive range of available business reports on telephone usage will assist you to control your telephone usage.
• A unique easy to access Web browser tool enables individuals in your organisation to monitor and control their own call record information. This option is only available on Teltrace OfficePro.

• An integrated Voice Mail and Auto Attendant option will alleviate some of the pressure on your operators.
• It affords you the luxury to automatically distribute incoming calls to pre-programmed departments or individual extensions.
• It also offers, among others, an individual telephone answering facility to all telephones and terminals connected to OptiCon.
• Each installation is individually programmed according to your business' requirements and structure.

• Project a professional and friendly business image to your customers while they are put on hold by using the optional external Music-On-Hold.
• An internal tone on hold is also available.

• Battery backup will ensure that your calls are not terminated and that you are not without communication when your mains power is temporarily disrupted.
• The professional image of your company will be maintained as your most important channel of communication to the outside world won't be cut off or impaired.

• The Direct Inward System Access (DISA) facility can reduce the workload on your operators by allowing frequent callers, who know the extension numbers they wish to contact, to dial these extensions directly.
• When calls are made to an analogue exchange line programmed for DISA, the PBX will answer the call automatically and inform the external caller by means of a user recorded message that the required extension may be dialed directly.
• By using a MF tone telephone, the required extension can then be dialed directly. If no response is received from the called party, the call will automatically be routed to the operator.
• It also allows callers to access extensions after hours when there are no operators available.
• People who are working late can still be reached at their normal extension numbers, something normally not possible without the DISA facility.

• This facility offers sophisticated call routing facilities to support your business for e.g. Call Center applications.
• Calls can be evenly distributed amongst employees or groups of employees to ensure a fair workload distribution.
• Calls are placed in a queue and allocated to free extensions in a predefined pattern.
• Your customers will seldom have to listen to busy tone, music-on-hold or electronic announcements as optimal use is made of the available agents and answer times are drastically reduced.
• This feature is particularly useful to companies receiving high volumes of incoming calls as part of their daily activities.
• A wallboard can also be provided to display Call Center statistics.

Mobility

Increased mobility has become an import tool for the competitive enterprise. Whether the requirement is for un-tethered in-office solutions, wireless in-building communications or linking to mobile phones for world-wide unified communications, IPECS offers a broad array of capabilities for your solution.

• Roam freely throughout your business or campus and enjoy seamless transparent wireless connectivity to your OptiCon IP system with your OptiCon IP DECT handset.
  Note: DECT handsets are available on outright purchase only!
• For today's road warrior or business traveler most hotels and offices are equipped for internet access. Install the Soft-phone on a notebook PC or PDA to make calls to your OptiCon IPECS as a remote user, avoiding those high hotel phone charges.
• Forward your call to your Cellphone when you are on the road.
• Use our high quality GAP Compliant Cordless telephone with digital transmission for perfect speech quality. It's stylish, compact and its long lasting rechargeable batteries make it suitable for everyday use. This feature-rich Cordless telephone is available as an outright purchase option only.

Connection of external devices

Relay ports, for the activation of external devices such as door latches etc, can be utilized to further enhance the feature set of your PBX system.

DDI and DDO

The direct-dialing facility (DDI and DDO) on ISDN offers a direct Telkom telephone number to every extension on your OptiCon and can drastically save operating costs since fewer operators may be required.

• Employing IP (Internet Protocol) technology for an integrated voice and data solution could lower total cost of ownership.
• The OptiCOn LAN based data networking solution supports CTI, Call Centre applications, remote system administration, etc.

• If your application serves multiple sites the OptiCon can provide substantial benefits by connecting branch offices or satellite locations and headquarters in a single, unified, enterprise telephony solution
• The OptiCon will continue to support all the future needs of your business. As your business grows, your remote office and home office workers can be seamlessly connected as an integral part of the system using secure high-quality communications with the host IPECS o.

Office CTI applications

The OptiCon system provides integrated control and interaction with various data based servers through 3rd party CTI applications utilizing international standards.

• Some advantages of using ISDN are: Direct Dialing Inward (DDI), Group 4 high-speed and high-quality fax, high-speed data transfer, video conferencing, multimedia transmissions and high-quality speech, to optimize your business.
• One of the primary advantages of an ISDN system is that Direct Dialing Inwards (DDI) is offered on both Basic and Primary Rate. This facility offers businesses an opportunity to optimize their business.
• For the smaller business or specific applications, ISDN Basic Rate offers connection in multiples of 2 B channels at 64 Kbit/s each.
• For medium to large businesses, the ISDN Primary Rate offers you ISDN connection in multiples of 30 B channels at 64 Kbit/s each.
• Since ISDN and non-ISDN terminal equipment can be mixed on the OptiCon it provides you with the option to use the most cost-effective solution for your own unique business requirements.

• The OptiCon Office Solution is a complete solution for the internal and external voice and data communication requirements of a typical small to medium business requiring up to 10 LAN points.
• OptiCon Office is a unique PBX/ data product that caters for all your voice and data communication required to run your business. It offers you a state-of-the-art PBX, always-available high speed Internet, live e-mail, fax server with fax to e-mail conversion, a LAN HUB, firewall and call management to monitor and control your telephone usage and call costs.
• You just need to plug in your PC's to the OptiCon Office Solution to obtain a complete communication solution for your business with a single point of contact for maintenance.
• The OptiCon16 Office Solution caters for small businesses requiring up to 4 LAN points.
• The OptiCon24 Office Solution caters for up to 10 LAN points.

• An extremely user-friendly interface to drastically improve your operators' productivity is provided by the Windows-based PC Attendant.
• This reduces operator fatigue, training requirements and the possibility of mis-operations.

E&M and auto-to-auto tie lines

E & M and auto-to-auto tie lines are available for direct connection between an OptiCon and older-/telephone systems of most other manufacturers.

Q-SIG networking

Q-SIG networking offers the advantages of flexible interconnection as an open international standard supported by the world's leading PBX suppliers.

What about OptiCon maintenance?

• Telkom offers a one-stop maintenance service. If you experience any problems, you only need to make a phone call and the fault will be cleared, regardless of whether the fault is due to the OptiCon system or the exchange line.
• Remote access on the OptiCon enables our technicians to test and program the system from their service centers. Problems with the system can therefore be traced and often repaired remotely without the technician having to visit your premises.
• Repairs can be carried out quickly and efficiently, without causing any inconvenience or disruptions.

What about in-house training?

Telkom will give you, free-of-charge, initial training on how to use the system to its maximum capacity.

What types of contracts are required?

• A rental contract that includes maintenance is part of the rental offer.
• A free maintenance agreement is offered for the first year on the outright purchase option.
• Competitively priced maintenance agreements are available from the second year.

What major features and facilities are available on the OptiCon?

Some of the features and facilities are optional or model specific. Please contact a Telkom Business Sales Representative to help you choose and design the optimum system for your requirements.

Click here to view System features.

Contacts

For more information please contact Telkom at 10217 or 0800 PBX PBX

Although all efforts have been made to ensure the correctness of the information contained in this document, Telkom SA Limited cannot be held responsible for errors in, amendments to or damages arising from information published in good faith and reserves the right to change specifications at any time without prior notice. Copyright reserved by Telkom SA Limited.

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