CNC is Telkom's network management service, offering the benefits of an outsourced network solution. Telkom's specialists handle the complex tasks of network surveillance, fault management and network maintenance.
Customer Network Care (CNC)
CNC is Telkom's network management service, offering the benefits of an outsourced network solution. Telkom's specialists handle the complex tasks of network surveillance, fault management and network maintenance.
Benefits
A comprehensive, customised data networking solution that includes everything from design and installation to ongoing management of WANs;
Relieves you of the technically demanding task of WAN management;
Ensures your network performs optimally in support of your core business;
Controlled operating costs and maximum return on investment;
Single network accountability - all elements of your WAN are handled by one service provider;
A long-term networking partnership, with access to the skills and latest technologies to support your network;
Risk-sharing through planning ahead and limiting future expenses;
Flexibility in terms of growth and upgrades: we will supply your needs as they change and develop;
To support our service commitment, a guaranteed service level agreement (SLA) is offered on the entire WAN, guaranteeing availability (uptime) of your network - so your bottom line is not impacted by downtime.
Special features
After designing, supplying and implementing a network customised to your specific needs, our continued management program employs the following services:
Active network management through 24 x 7 surveillance centre - covering equipment and Telkom lines;
Service level management, backed by a service level agreement;
Network administration providing daily, hands-on care for your network;
Equipment maintenance - ensuring hardware and software are maintained at required levels of performance;
WAN equipment configuration control - keeping central images of equipment configurations for swift restoration;
A single point of contact for all network-related queries and service requests: our central help desk which is available 24 hours a day;
Service management through monthly customer network review meetings;
Network performance reports that identify usage trends and indicate utilisation of your network.
Price
CNC is provided via a consultation process. Our business solution consultant will form an understanding of your requirements and build you a customised solution. The price will be individually determined on the basis of the system's various components.
Variables that determine price include the number/location of sites, the capacity (bandwidth) and networking equipment required, the network availability guarantee, and the network management time window (e.g. 24 hours or office hours).
Ordering information
Please consult your Telkom account manager or sales representative. We will initiate a consultative process through which we will analyze your requirements and table a proposal to suit your needs. The eventual contract will include design, pricing, implementation details and ongoing SLA. Click here if you would like more information on this product or would like to order it online.
