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Major cable theft affects services

Theft of a major copper cable in the City Deep exchange area has resulted in the disruption of Telkom services.

During the early hours of 4 May 2013, cable thieves cut and stole three metres of 2400 pair main cable in a manhole on the corner of Heidelberg road and the N17. The thieves used an angle grinder to cut through a lockable manhole lid.

Customers with the exchange codes 613 and 623 in the Tulisapark, Electron, Steeldale and Elandspark suburbs are affected. This includes a total of 1597 residential, business and corporate customers.

Telkom has commenced with the restoration of the affected services and deployed several teams to expedite the repair process.

"The services will be progressively restored until Friday 10 May 2013. We apologise for the inconvenience caused by this outage and assure customers that we are doing everything possible to curb any further cable theft in the area," says Theo Hess, Telkom Managing Executive for Network Field Services.

"Telkom has reported the incident to the South African Police and Telkom’s internal security. The police have launched an investigation," adds Mr Hess.

Copper cable theft remains a major inhibitor to Telkom’s capability to maintain and improve service levels. We appeal to customers in this area to be on high alert and to report any suspicious activity to Telkom’s 24 hour crime/fraud hotline number 0860 124 000.

In efforts to counter the scourge of copper cable theft nationally, Telkom has adopted various interventions, which include, but are not limited to, the following:

• Proactively alarming critical and sensitive cable routes and employing services of armed security firms.
• Deploying various wireless technologies that are alternatives to copper.
• Assessing vulnerable aerial cable routes and, where feasible, these are buried underground.
• Working closely with the Non-Ferrous Theft Combating Committee (NFTCC) under the auspices of Business against Crime and the South African Police Services, to jointly find ways of protecting our cable network.
• Working closely with law enforcement agencies to implement and enforce the 2nd hand goods bill.
• Implementing a national campaign to raise awareness of the Company’s toll-free crime-report line (0800124000) as the co-operation and support of all communities is vital in stamping out cable theft. All members of the public are urged to assist Telkom by making use of this number if they see any suspicious activities.

For further enquiries, please contact:

Telkom Park, The Apex 92 Oak Avenue Technopark Highveld Centurion

As of 30 September 2015, we had approximately 3.3 million telephone access lines in service and 1,030,441 ports connected via MSAN access. We offer business, residential and payphone customers a wide range of services and products, including:

• fixed-line retail voice services using PSTN (Public Switched Telephone Network) lines, including ISDN (Integrated Services Digital Network) lines, and the sale of subscription based value-added voice services and calling plans;
• fixed-line customer premises equipment rental and sales services both voice and data needs and these include PABX, Computers, Routers, Modems, Telephone handsets and other ancillary equipment;
• interconnection services, including terminating and transiting traffic from South African mobile operators, as well as from international operators and transiting traffic from mobile to international destinations;
• fixed-line data services, including domestic and international data transmission services, such as point-to-point leased lines, ADSL (Asymmetrical Digital Subscriber Line) services, packet-based services, managed data networking services and internet access and related information technology services;
• Data Centre Operations includes e-commerce, application service provider, hosting, data storage, e-mail and security services;
• W-CDMA (Wideband Code Division Multiple Access), a 3G next generation network, including fixed voice services, data services and nomadic voice services;
• mobile communication services, including voice services, data services and handset sales through our mobile navbar-brand called Telkom Mobile;
•  information and communication services including cloud services, infrastructure services, workspace services, global service integration management and hardware and network equipment sales locally, in seven African countries, the UK and Dubai through Business Connexion Group; and
• other services including directory services, through Trudon (Pty) Ltd, wireless data services, through Swiftnet (Pty) Ltd.

Convergence is one of our key strategic initiatives in building a sustainable future for Telkom.  We will lead the provision of converged services in South Africa in support of our mission statement: Seamlessly connecting people to a better life.