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Telkom prepared for rainy season

Telkom urges customers to take precautionary measures over the weekend due to the high levels of rainfall expected.

According to the South African Weather Service (SAWS) heavy rains are expected over North West, Gauteng, KwaZulu Natal, Limpopo and Mpumalanga. The adverse weather is expected from today and will continue until Sunday.

"There have already been heavy rains experienced over parts of Mpumalanga and Limpopo earlier this week and rivers in these areas are running high. These two provinces run the highest risk for flooding this weekend," said the SAWS.

The Company understands the great inconvenience disconnection of its services brings to its customers and will be on extra high alert during this period, mobilising all available technicians to work additional hours.

Affected customers can reach Telkom to report their problems via four channels:

• Faults can be logged electronically via the Telkom website - www.telkom.co.za
• Customers can SMS "SERVICE" and their number to 30591 for quick and easy assistance.
• Telkom's app can be downloaded for free on an Apple device and the Android version from the Google Play Store.
• Residential Customers can call 10210 for assistance, whilst Business Customers can contact 10217.

The period of January to May is considered the heavy rainfall season and the same fault reporting methods can be used during this time.

Telkom stands prepared to diminish the network related faults that inevitably come with heavy rains and electrical storms. However, customers are urged to unplug all electronic devices, especially computers and modems, to avoid damage from harmful power surges during electrical storms.

Electrical power surges caused by lightning may damage computer components with excessive voltage. Modems are especially susceptible, because a harmful power surge can reach the modem in two ways - through the electrical power grid and through the telephone line to which the modem is connected.

Customers are advised that when there is a thunderstorm, not only should all power supply cables be unplugged, but also any telephone cables that are connected to the computer.

Gauteng, in particular, is predisposed to heavy rains as well as a high water table often resulting in the flooding of underground infrastructure such as man holes. Flooding in man holes not only causes faults but also restricts workmen from accessing the fault zone.

For further enquiries, please contact:

Telkom Park, The Apex 92 Oak Avenue Technopark Highveld Centurion

As of 30 September 2015, we had approximately 3.3 million telephone access lines in service and 1,030,441 ports connected via MSAN access. We offer business, residential and payphone customers a wide range of services and products, including:

• fixed-line retail voice services using PSTN (Public Switched Telephone Network) lines, including ISDN (Integrated Services Digital Network) lines, and the sale of subscription based value-added voice services and calling plans;
• fixed-line customer premises equipment rental and sales services both voice and data needs and these include PABX, Computers, Routers, Modems, Telephone handsets and other ancillary equipment;
• interconnection services, including terminating and transiting traffic from South African mobile operators, as well as from international operators and transiting traffic from mobile to international destinations;
• fixed-line data services, including domestic and international data transmission services, such as point-to-point leased lines, ADSL (Asymmetrical Digital Subscriber Line) services, packet-based services, managed data networking services and internet access and related information technology services;
• Data Centre Operations includes e-commerce, application service provider, hosting, data storage, e-mail and security services;
• W-CDMA (Wideband Code Division Multiple Access), a 3G next generation network, including fixed voice services, data services and nomadic voice services;
• mobile communication services, including voice services, data services and handset sales through our mobile navbar-brand called Telkom Mobile;
•  information and communication services including cloud services, infrastructure services, workspace services, global service integration management and hardware and network equipment sales locally, in seven African countries, the UK and Dubai through Business Connexion Group; and
• other services including directory services, through Trudon (Pty) Ltd, wireless data services, through Swiftnet (Pty) Ltd.

Convergence is one of our key strategic initiatives in building a sustainable future for Telkom.  We will lead the provision of converged services in South Africa in support of our mission statement: Seamlessly connecting people to a better life.