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12 November 2012

Cable theft disrupts services in Pretoria

Telkom services in the Mountainview and Suiderberg areas in Pretoria have been disrupted following an incident of multiple cable theft in the Daspoort exchange area. Over 1500 corporate and residential customers have been affected by yet another incident of this crippling crime.

During the early hours of Friday morning, 9 November 2012, cable thieves cut and removed three major copper cables servicing the area.

The cable thieves gained access through two lockable manhole lids to remove 100 meters of a 1200 pair cable and 800 pair cable. The thieves also cut a 1400 pair cable but were only able to make off with 15 metres of the cable.

Customers with the exchange code 377 and 379 in the Mountainview and Suiderberg areas are affected.

"We apologise for the inconvenience brought on our customers by this crime and assure the community that the crime has been reported and a police investigation is currently underway," said Theo Hess, Telkom Managing Executive for Network Field Services.

"Telkom has deployed several teams over the weekend to restore affected services as soon as possible," he added. The services will be progressively restored until close of business on Friday, 16 November 2012.

In our ongoing efforts to counter the scourge of copper cable theft, explains Mr Hess, Telkom has adopted various interventions, which include, but are not limited to, the following:

  • Proactively alarming critical and sensitive cable routes and employing services of armed security firms.
  • Deploying various wireless technologies that are alternatives to copper.
  • Assessing vulnerable aerial cable routes and, where feasible, these are buried underground.
  • Working closely with the Non-Ferrous Theft Combating Committee (NFTCC) under the auspices of Business Against Crime and the South African Police Services, to jointly find ways of protecting our cable network.
  • Implementing a national campaign to raise awareness of the Company's toll-free crime-report line (0800124000) as the co-operation and support of all communities is vital in stamping out cable theft. All members of the public are urged to assist Telkom by making use of this number if they see any suspicious activities.

Affected customers do qualify for pro-rata rebates on their line rentals. Currently customers are advised to call our Billing Enquiries Service on 10210 to enquire about such rebates for the period during which their lines were non-functional. Ordinarily, once an account of a service is linked to a bulk-fault, the credit is automatically passed to the customer.

For further enquiries, please contact:

Pynee Chetty

Senior Specialist: Media Relations

Group Communication

Tel:+27 12 642 1716

Mobile: +27 81 389 7874

Email: chettpr2@telkom.co.za

 OR

Leigh-Ann Francis

Specialist: Media Relations

Group Communication

Tel: +27 12 642 1728

Mobile: +27 81 391 4780

Email: francilm@telkom.co.za

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ABOUT TELKOM:

Telkom is a leading communications services provider in South Africa. We had consolidated operating revenue of R16.8 billion and normalised profit after tax of R1, 683 million for the period ended 30 September 2015. Total assets amounted to R41.9 billion and equity attributable to the owners of Telkom to R23.5 billion as of 30 September 2015. The group generated normalised free cash flow of R1.4 billion for the period ended 30 September 2015.

As of 30 September 2015, we had approximately 3.3 million telephone access lines in service and 1,030,441 ports connected via MSAN access. We offer business, residential and payphone customers a wide range of services and products, including:

  • fixed-line retail voice services using PSTN (Public Switched Telephone Network) lines, including ISDN (Integrated Services Digital Network) lines, and the sale of subscription based value-added voice services and calling plans;
  • fixed-line customer premises equipment rental and sales services both voice and data needs and these include PABX, Computers, Routers, Modems, Telephone handsets and other ancillary equipment;
  • interconnection services, including terminating and transiting traffic from South African mobile operators, as well as from international operators and transiting traffic from mobile to international destinations;
  • fixed-line data services, including domestic and international data transmission services, such as point-to-point leased lines, ADSL (Asymmetrical Digital Subscriber Line) services, packet-based services, managed data networking services and internet access and related information technology services;
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  • mobile communication services, including voice services, data services and handset sales through our mobile navbar-brand called Telkom Mobile;
  •  information and communication services including cloud services, infrastructure services, workspace services, global service integration management and hardware and network equipment sales locally, in seven African countries, the UK and Dubai through Business Connexion Group; and
  • other services including directory services, through Trudon (Pty) Ltd, wireless data services, through Swiftnet (Pty) Ltd.

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