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Telkom has improved the visibility and ease of use of its online fault reporting tool following feedback from its customers.
Previously, customers searching the Telkom website for the online fault reporting tool may have found it difficult to access. That is unlikely to happen now that the tool has been made more visible and much easier to use.
Customers visiting the landing page of the Company's website (www.telkom.co.za) will notice that the 'Report a fault' section stands out clearly and conspicuously under 'Support', which is located on the right-hand side of the landing page.
By clicking on 'Report a fault', users will be directed through to the fault-reporting screen, where the first step to take is clearly highlighted in green.
After taking that first step, which entails an entry of the customer's Telkom line number, customers can navigate quickly and easily through the second, third and fourth steps until finally, an automatic confirmation is received that the fault has been reported.
The improved fault reporting tool is an important step towards offering customers the best possible service experience.
Pynee Chetty Senior Specialist: Media Relations Group Communication Tel:+27 12 642 1716 Mobile: +27 81 389 7874 Email: chettpr2@telkom.co.za |
OR |
Leigh-Ann Francis Specialist: Media Relations Group Communication Tel: +27 12 642 1728 Mobile: +27 81 391 4780 Email: francilm@telkom.co.za |
Telkom Park, The Apex 92 Oak Avenue Technopark Highveld Centurion |
Telkom is a leading communications services provider in South Africa. We had consolidated operating revenue of R16.8 billion and normalised profit after tax of R1, 683 million for the period ended 30 September 2015. Total assets amounted to R41.9 billion and equity attributable to the owners of Telkom to R23.5 billion as of 30 September 2015. The group generated normalised free cash flow of R1.4 billion for the period ended 30 September 2015.
As of 30 September 2015, we had approximately 3.3 million telephone access lines in service and 1,030,441 ports connected via MSAN access. We offer business, residential and payphone customers a wide range of services and products, including:
Convergence is one of our key strategic initiatives in building a sustainable future for Telkom. We will lead the provision of converged services in South Africa in support of our mission statement: Seamlessly connecting people to a better life.